Head of Renewals

Kinaxis Inc.

16d • Remote

About The Position

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.
In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers.
Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving’s Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.
This is a remote position. You can work from home and be located anywhere in the USA.
About the team
The Head of Renewals is a strategic leader responsible for designing, scaling, and optimizing the renewals function to drive predictable revenue, maximize customer retention, and enable expansion opportunities. Reporting into the CCO, this role leads a global team of Renewals Managers, owns the renewal strategy, policies, and execution across all regions, ensuring alignment with Sales, Customer Success, Finance, and Legal. The position combines commercial acumen, strong negotiation skills, and data-driven decision-making to deliver consistent outcomes and support long-term growth.
Where does this role report into? The COO? Customer function? CEO? Might be helpful to mention the alignment here for initial orientation.

Requirements

• Post-secondary diploma or degree in business, supply chain, computer science, process engineering, or related field
• 10+ years of progressive experience in revenue leadership, renewals, customer success, or deal strategy within SaaS or B2B enterprise environments.
• 5+ years in a senior leadership role managing global or multi-regional teams.
• Proven track record of scaling a renewals function or adjacent revenue operations team.
• Demonstrated success in owning retention and renewal targets and driving upsell/cross-sell strategies.
• Deep understanding of SaaS economics, customer lifecycle management, and recurring revenue models.
• Expertise in forecasting, churn mitigation, and data-driven decision-making, including experience with analytics tools and dashboards.
• Strong commercial acumen and negotiation skills, including experience with negotiation strategies, pricing levers, and margin optimization.
• Experience leading change management initiatives, implementing automation, and driving process standardization globally.
• Comfortable influencing C-level stakeholders and presenting to executive leadership teams.
• Familiarity with enterprise CRM systems (e.g., Salesforce) and renewal automation platforms.

Responsibilities

• Full accountability for renewal forecasting, execution, and retention metrics across all segments and geographies.
• Define global policies, customer engagement models (high-touch, tech-touch, auto-renew), and pricing levers to optimize retention and margin.
• Establish organizational structure, hire and develop talent, and implement processes and tools for efficiency and scalability.
• Drive cross-functional alignment with Sales, Customer Success, RevOps, Finance, and Legal to ensure seamless renewal workflows and minimize friction.
• Enable data-driven decisions through dashboards, forecasting cadences, and churn risk models to provide visibility and actionable insights.
• Create negotiation strategies and renewal plays that maximize upsell, cross-sell, and margin opportunities.
• Introduce systems and automation to streamline renewals and improve customer experience globally.
• Represent renewals at executive level and contribute to revenue strategy and planning.

Benefits

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level