Head of Property Claims, North America

Axis Capital • Red Bank, NJ

269d

About The Position

AXIS is seeking a Head Property Claims, North America, to join our North America Claims team to support the expansion of AXIS presence in the Property Specialty Market in North America. As a direct report to the Head of North America Claims, the successful candidate should possess the ability to lead and develop a sophisticated team of claims professionals handling and managing a wide variety of claims, including E&S Property, Inland Marine, Ocean Marine, and Construction Risk claims, delivering excellent claims service and results. This role will be also responsible for building a subrogation team supporting North America Claims. Using data driven reporting and productivity metrics, this leader will develop the optimal target operating model to deliver best-in-class service for AXIS clients and that provides career paths for Axis claim professionals to grow and develop. This role will also be responsible for delivering the AXIS North America Claims value proposition engaging with stakeholders, brokers, and insureds to ensure constant communication and service engagement distinguishes Axis claims every day.

Requirements

• 7-10+ years of claims management experience in Claims Leadership of the specific lines of business.
• Demonstrated leadership, organizational, and management skills.
• A public profile and reputation for leadership and technical excellence.
• Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally.
• Ability to identify and resolve complex, disputed claims.
• Analytical and data proficiency to drive results, make decisions and drive outcomes.
• Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues.
• Excellent oral and written communication skills.
• Demonstrated ability and experience handling claims involving a wide variety of loss scenarios, including CAT losses.
• In-depth knowledge of claims, litigation, arbitration, and trial processes.
• Excellent analytical, investigative, and negotiating skills.
• Law Degree and admission in good standing to one of the fifty state bars or educational equivalent is a plus.

Responsibilities

• Direct supervision and management of claims including the investigation, analysis and evaluation of coverage liability and damages, within best practices.
• Provide all aggregate reporting on behalf of the North America Property Specialty Claims portfolio including CAT reporting in collaboration with the Global Markets Claims team.
• Close collaboration with the Head of Specialty Complex Claims for matters involving coverage disputes, including litigation and arbitration initiated by Axis issuing companies.
• Issue spotting and evaluating when to request use of outside coverage counsel and escalating same to the Specialty Complex Claims for final approval.
• Formulating claims management strategies, assigning, directing, and managing outside defense counsel.
• Providing guidance to the claims teams including strategic direction for the life of the claim.
• Managing costs, including use of coverage counsel and litigation costs as well as collaborating and working with the Axis Claims Litigation & Vendor Management team.
• Collaborating across disciplines and business units, including the general counsel team which oversees errors and omissions issues arising from claims handling.
• Identifying liability and coverage trends and issues with both individual and portfolio impact and formulating the processes and strategies for managing such claims.
• Supporting underwriting inquiries and information requests regarding policy construction and drafting, reporting claim trends, data analysis, and risk assessments.
• Actively coaching and mentoring direct reports, providing regular feedback, and developing employees for broader roles and responsibilities.
• Recruit, hire and retain top talent and develop appropriate succession plans.
• Build and maintain key relationships with internal stakeholders and external stakeholders.
• Extensive communication with senior executives, brokers, reinsurers, actuaries, insureds, and auditors.

Benefits

• Comprehensive and competitive benefits package including medical plans for employees and their families.
• Health and wellness programs.
• Retirement plans.
• Tuition reimbursement.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree