Asset Management, Client Service Platforms - Head of Product

Goldman Sachs•Dallas, TX

About The Position

As one of the world's leading asset managers, our mission is to help our clients achieve their investment goals. To best serve our clients' diverse and evolving needs, we have built our business to be global, broad and deep across asset classes, geographies and solutions. Goldman Sachs Asset Management (GSAM) is one of the world's leading asset management institutions. GSAM delivers innovative investment solutions on a global, multi-product platform. In addition to traditional products (e.g. Equities, Fixed Income) our product offering also includes Hedge Funds, Private Equity, Fund of Funds, Quantitative Strategies, Fundamental Equity and a Multi-Asset Pension Solutions Business. Software is engineered in a fast-paced, dynamic environment, adapting to market and customer needs to deliver robust solutions in an ever-changing business environment. Your Impact As the Head of Product for Client Service Platforms, you will shape the experiences for our clients and integral components of the Asset Management technology ecosystem and OneGS 3.0 initiatives. You will lead the product management team focused on defining the features and strategy of our core client service platforms including digital experience for internal users including Onboarding / KYC, client service desktop, case management and the core orchestration technology to enable business growth. Partnering closely with key stakeholders across Service, Engineering, and Business you will establish ongoing relationships by facilitating discussions to understand their core business challenges, and to design and document requirements to provide excellent client service and scale our abilities to meet the growth of the business. As part of a cross functional agile development team, you will prioritize the development backlog and clarify and revise requirements. You will also be tightly integrated into the broader department initiatives, including expanding our internal digital presence and ensuing our products can scale with growing demand.

Requirements

15+ years of Product Management experience within financial services, specifically shaping client experiences and servicing platforms.
Understanding of asset management including retail and institutional SMAs, Alternatives and pooled vehicles.
Excellent written and verbal communication skills, including experience working directly with both technical and non-technical stakeholders.
Experience with ServiceNow is helpful.
Experience with all stages of the development lifecycle: inception, analysis, design, review, testing, and deployment leveraging agile development methodologies.
Proficiency in collaborating with technical teams, understanding software architecture, and translating technical concepts to non-technical stakeholders.
Experience engaging with stakeholders to design the customer experience, develop and communicate the product roadmap and define and prioritize requirements.
Demonstrated success in leading and mentoring cross-functional teams, managing complex projects, and delivering software solutions on schedule and within budget.
Be a strategic thinker, able to lead project working groups, possessing strong facilitation and data gathering skills, and able to provide creative & innovative solutions.

Nice To Haves

Must have a client centric and product mindset with experience collaborating with key stakeholders to propose products and their associated features.
Strong creative leader, self-motivated with analytical mindset who can multi-task to solve interesting and difficult technical problems under time pressure and with resource constraints.
A demonstrated ability to rationalize ambiguous, open-ended problems and establish and communicate and plan for progression.
Ensure systems can scale to handle increasing business volumes, optimize performance and throughput. Good understanding of distributed systems.
Be an advocate of best practices for system design and conformance to high standards for coding, testing, debugging and implementation.

Responsibilities

Define the strategic direction of feature development by building consensus among stakeholders, and partnering with engineers, designers to deliver high-quality experiences for the client service organization.
Spend time with users and platform stakeholders to validate product opportunities and to develop an understanding of our users and business OKRs.
Influence and lead the global client servicing product team; offering ongoing feedback, career mentorship, and build the right talent balance by assessing skill sets and providing ongoing mentoring to the team.
Prioritize the product backlog informed by stakeholder feedback, domain expertise, user insights, and market research to make informed trade-offs between new feature development, platform investment, and optimizations (build vs buy vs borrow).
Analyze quantitative and qualitative metrics including user feedback to inform product strategy.
Compile user stories and acceptance criteria in collaboration with subject matter experts, engineers, and designers.
Develop a collaborative working relationships with business, engineering and design teams to establish a safe team environment focused on collaborative problem solving and transparency.
Identify and escalate risks and dependencies across the program.
Lead training and rollout of new features and work closely with the users in a “white glove” approach to drive adoption and obtain feedback.
Keep abreast with industry trends to identify and respond to new opportunities.
Drive AI strategy, roadmap and adoption across the client servicing platforms.