Head of Product PMS

InterContinental Hotels Group • Atlanta, GA

242d • Remote

About The Position

The Head of Product PMS will direct the vision and strategy for our PMS Product future state based on a deep understanding of how the business works and the potential 'game changing' new functionality and capabilities IHG will require to compete. This role involves collaboration with Global Sales & Marketing leaders, Hotel Operations, Technology, and Regional contacts to integrate new PMS features into upstream/downstream applications and business plans. The individual will be responsible for creating all business requirements that define the functionality for the new cloud PMS and the transition off the old PMS, working closely with Global Technology and third-party vendors to translate business requirements into system functionality. Additionally, the Head of Product PMS will determine ROI for PMS initiatives, direct user-acceptance testing, and ensure system stability before certifying the product for production rollout. The role also includes consulting globally with all regions and stakeholders to gather strategic plans and revenue generation opportunities, acting as a trusted business partner, and assisting with implementation plans, documentation, and training.

Requirements

• Bachelor's or Master's Degree in Hotel Management or similar disciplines.
• 8-10+ years of progressive work-related experience.
• 5-7 years managing teams and/or significant complex projects.
• Demonstrated deep knowledge in PMS related systems.
• Proficiency in translating business requirements into system functionality.
• Strong strategic thinking and business acumen.
• Project management experience in large-scale projects.
• Effective verbal and written communication skills.
• Knowledge of Agile software development methodologies.
• Ability to manage stakeholders internally and externally.

Nice To Haves

• Experience in the hospitality industry.
• Familiarity with system test script construction and execution.
• Experience in a matrix management organization.

Responsibilities

• Direct the vision and strategy for PMS Product future state.
• Collaborate with Global Sales & Marketing leaders, Hotel Operations, Technology, and Regional contacts.
• Create business requirements for the new cloud PMS.
• Work with Global Technology and third-party vendors to translate business requirements into system functionality.
• Determine ROI for PMS initiatives and measure results post-implementation.
• Direct user-acceptance testing and beta deployment activities.
• Consult globally with regions, brands, and stakeholders to gather strategic plans.
• Act as a trusted business partner for PMS functionality and business process changes.
• Assist with implementation plans, documentation, and training.
• Plan, organize, control, and lead subordinate functions within budgetary plans.
• Coach and develop team members, including hiring and performance management.

Benefits

• Impressive room discounts across properties.
• Recharge days and volunteering days throughout the year.
• Support for wellbeing in health, lifestyle, and workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Accommodation
• Education Level: Bachelor's degree