Head of People & Culture (US Remote)

TTEC • Austin, TX

239d • $170,000 - $200,000 • Remote

About The Position

As the Head of People & Culture for TTEC Engage working remote or at our Denver Center of Experience and Innovation (DCXI) office in Greenwood Village, Colorado, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! As the People & Culture Business Partner for TTEC Engage, you will be a key strategic partner to senior leaders, including the Chief Revenue Officer and Regional Operations and Go-to-Market Leaders, driving our people strategy in North America and supporting profitable business growth by providing solutions that align to business objectives. This role will also lead a team of P&C professionals to ensure the effective delivery of P&C support across the North American region, which includes over 20,000 employees. Reporting to the Group VP, People & Culture, you will provide consultative leadership and innovative insights on industry trends, particularly in AI, automation, and workforce transformation.

Requirements

• 10+ years of progressive HR leadership experience, preferably within complex, multi-location organizations.
• Strong analytical mindset, ability to interpret workforce data and translate insights into strategy.
• Proven ability to influence and drive change at senior levels of an organization.
• Passion for leveraging technology, AI, and industry trends to enhance HR functions.
• Ability to develop and maintain effective working relationships with a variety of stakeholders; consultative and collaborative style that allows for influence without authority.
• Proven experience managing HR functions for wage and hourly employee populations, ensuring effective talent management practices.
• Bachelor's degree in Human Resources, Business Administration, or a related field is a plus.

Responsibilities

• Serve as a trusted advisor to senior leadership, providing insights and strategic counsel on people-related matters.
• Develop and execute HR strategies that align with the company's business objectives, ensuring a high-performing and engaged workforce.
• Ensure compliance with all North American labor laws, regulations, and company policies, proactively mitigating legal risks.
• Provide guidance on complex senior employee relations issues, ensuring fair and consistent practices.
• Ensure effective performance management processes, while guiding succession planning, compensation decisions, and development strategies that support employee and leadership growth.
• Drive leadership development programs to elevate managerial effectiveness and succession planning.
• Expand talent development initiatives, ensuring employees are equipped with skills for the future workplace.
• Leverage data and analytics to measure HR effectiveness, track workforce trends, and provide actionable insights.
• Expand analytical capabilities to optimize workforce planning, retention strategies, and employee engagement initiatives.
• Stay ahead of industry trends and bring innovative perspectives on how AI, automation, and digital transformation impact workforce strategy.
• Foster a culture of innovation in HR practices, leveraging technology to drive efficiency and engagement.

Benefits

• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree