Head of Payments & Fruad

Gamdom•Capon Bridge, WV

25d•Remote

About The Position

We are seeking a Head of Payments & Fraud to own and optimize our global payment infrastructure. This individual will ensure that our wallet and cashier deliver a seamless, efficient, and localized payment experience for every market we serve. You will continuously analyze current payment options, identify new payment providers and methods per region, and collaborate cross-functionally with Product and Engineering to deliver the best possible user experience. The ideal candidate has a deep understanding of the global payments landscape, including cards, e-wallets, crypto, and alternative local methods, and is passionate about optimizing conversion, user trust, and transactional efficiency.

Requirements

5+ years’ experience in payments, fintech, or e-commerce (iGaming, crypto, or high-volume online transactions preferred).
Strong understanding of global and local payment systems (cards, e-wallets, APMs, open banking, crypto, etc.).
Experience working directly with PSPs, acquirers, and payment gateway integrations.
Solid grasp of user experience and conversion optimization principles related to payment flows.
Analytical mindset with the ability to translate data into actionable insights and measurable improvements.
Excellent collaboration skills and ability to communicate effectively with technical and non-technical stakeholders.

Nice To Haves

Experience in the iGaming, crypto, or financial services industry.
Working knowledge of payment metrics tracking and BI tools (e.g., Tableau).
Understanding of web and mobile UX patterns for payment flows.

Responsibilities

Embed robust transaction controls, approval frameworks, and risk safeguards across all payment flows.
Lead relationships with banks, payment service providers, stablecoin issuers, OTC desks, and liquidity partners.
Optimize on/off-ramping, FX management, and cross-border payment efficiency.
Ensure redundancy and resilience across all payment corridors.
Oversee treasury operations across digital assets and fiat balances, ensuring optimal capital allocation and liquidity positioning.
Implement strategies to minimize slippage, reduce market exposure, and improve conversion efficiency.
Monitor asset concentration, counterparty risk, and operational liquidity in real time.
Establish best-in-class governance across treasury and payments, including multi-party controls and access management.
Ensure embedded compliance standards across KYC, AML, sanctions screening, and financial reporting.
Maintain audit-ready processes suitable for institutional counterparties and regulatory oversight.
Own the end-to-end payments fraud strategy across crypto and fiat rails, including deposit abuse, chargebacks, bonus exploitation, mule accounts, and withdrawal fraud.
Design and implement a risk-based controls framework covering transaction monitoring, velocity rules, behavioral analytics, and dynamic risk scoring.
Establish approval tiers and enhanced due diligence processes for high-value or high-risk transactions.
Oversee chargeback management, dispute handling, and loss mitigation strategies across PSPs and banking partners.
Partner with Compliance and Data teams to integrate AML, sanctions screening, and fraud detection into a unified risk architecture.
Build reporting dashboards to track fraud rates, loss ratios, false positives, and operational leakage.
Continuously optimize fraud controls to balance player experience with risk mitigation and cost efficiency.