Head of Payment Risk and Operations

WeTravel • Madison, MS

128d

About The Position

You will join the company at a pivotal moment. As the company scales and transacts billions of USD, we have transformed from a SaaS company to a payment/fintech company. These people below, including yourself, will work closely on any payment-related topic: Product Manager - Payments & Engineering Manager - Payments: product and technical matters of payments COO: commercial and compliance matters of payments You (alongside your KYC and Payment Operations teams): risk and operational matters of payments. Therefore, you will shape our payment risk management strategy and roll up your sleeves to immediately implement the short-term actions with the CEO's and COO's full support, so we can safely and responsibly grow our transaction volume and revenue.

Requirements

• 10+ years of experience in payment risks/operations or fraud management.
• Experience working for PSPs or closely with them.
• Experience with both US and non-US markets.
• An 'owner' mentality with a strong commitment to team and customer care.
• Effective team leader and communicator, capable of managing a team of more than 10 people.

Nice To Haves

• Knowledge of the travel industry.

Responsibilities

• Ensure user funds flow securely and smoothly from pay-in to payout while considering growth and revenue plans.
• Drive Payment Risk & Fraud Management by identifying risks and vulnerabilities from pay-in to payout.
• Perform robust due diligence and risk assessment on new and existing clients.
• Run a rapid escalation process for payment fraud incidents.
• Manage disputes/chargebacks and fund recovery from delinquent accounts.
• Resolve operational issues on pay-in and payout processes that require coordination with PSPs.
• Develop a payment risk management strategy.
• Manage daily operations of the KYC/KYB and Payment Operations teams.
• Monitor red flags of possible fraud/scam/account takeover and escalate with relevant stakeholders.
• Coordinate case management and communication of fraud incidents.
• Help the Payment Operations team coordinate with PSPs to resolve operational payment issues.
• Review accounts with negative balances due to chargebacks and work with the Payment Operations team to recover funds.
• Build dashboards to evaluate the risk score of any client and transaction.
• Update the list of Prohibited Businesses based on requirements from PSPs.
• Review the new KYC/KYB SOP on new segments.
• Work with the COO to provide compliance documents to PSPs.
• Manage the filing process of 1099K forms for applicable clients annually.

Benefits

• Competitive salary.
• 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages.
• Unlimited paid time off.
• Amsterdam Program for 2-4 weeks stay at HQ.
• Remote work for a maximum of 4 weeks per year.
• Annual team off-site.
• Extensive paid family leave.
• Three paid volunteer days per year.
• 2-week cross-functional onboarding program.
• Cutting-edge equipment and tools for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees