Head of Operations, Nationwide Onboarding, Quality and Field Operations

Belong • Miami, FL

97d

About The Position

Belong is searching for a native operator to lead one of the most critical missions in our company: delivering a flawless inspection, onboarding, tour and move-in experience for every single home and resident, nationwide. This is not a role for the faint of heart. It’s a role for someone who lives and breathes operational excellence, who sees beauty in six sigma precision, and who believes that systems, powered by discipline, math, and AI, can bend and organize reality.

Requirements

• Top 5 MBA or Master's in Operations in the United States.
• Military Training in an officer position (IDF, US Army) is a strong plus.
• A math and operations wizard: someone who doesn’t just manage complexity but thrives in it.
• Unmatched discipline and work ethic.
• Cultural enhancements: We are a global team that values leaders with different perspectives.
• Someone who is crazy about operations, who finds joy in process, who can stare at a system until it reveals its flaws, and then ruthlessly eliminate them.
• Deep love for QA and scaling operational systems.
• A true leader: this role reports directly to the CEO.

Responsibilities

• Architect the AI-Driven System that powers Belong’s inspections and onboarding nationwide, using our own software to create a zero-defect, infinitely scalable process.
• Execute onboarding repairs to six sigma standards, managing everything from the first inspection to the last nail, ensuring no detail is missed.
• Oversee QA inspections and post-QA repairs, eliminating defects before they ever touch the resident.
• Guarantee a perfect move-in experience for every Belong resident, no exceptions.
• Run Open Home tours across the country, bringing precision, reliability, and consistency to one of our highest-leverage touchpoints.
• Build, scale, and inspire a world-class team obsessed with discipline, precision, and quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Master's degree