Head of Operational Excellence, Immunology

UCB • Atlanta, GA

3d • $184,000 - $241,500 • Hybrid

About The Position

We are seeking a dynamic Head of Operational Excellence to join our Immunology Patient Value Unit (iPVU) in Atlanta. Reporting to the Head of Business Planning & Operations, US Immunology, this Atlanta-based position is responsible for advancing operational excellence across US Immunology during a critical launch period.
About this role
The Head of Operational Excellence for the Immunology Patient Value Unit (iPVU) is responsible for driving strategic execution across US Immunology operations, ensuring the successful delivery of key initiatives. This role manages and develops a team of eleven full-time employees, fostering collaboration and high performance. It requires influencing senior leadership and cross-functional teams across both US and global markets, while promoting innovation through the implementation of forward-thinking solutions to maintain operational leadership.

Requirements

• Bachelor’s degree.
• Minimum 10 years’ experience in healthcare, life sciences, or healthcare agency roles.
• Minimum of 5 years’ experience in project management and/or a commercial cross-functional or line function position.

Nice To Haves

• Master’s degree.
• Director-level experience with a proven ability to lead complex, cross-functional projects in global, matrixed organizations.
• Proven record of designing and delivering complex, cross-functional projects within global, matrixed organizations.
• Strong leadership, project management, and organizational skills; adept at managing multiple projects and resources.
• Highly adaptable, proactive, and effective communicator, comfortable with ambiguity.
• Experience in digital engagement, field operations, and ecosystem collaboration.

Responsibilities

• Oversight of the Speaker Bureau, Congresses, Peer-to-Peer programs, ANF, and special initiatives.
• Leads the design and implementation of best-in-class operational frameworks to maximize impact and efficiency.
• Drive and enable day-to-day operations and elevate standards and optimize workflows in partnership with end-users.
• Establish best practices for meetings to ensure clear expectations and accountable follow-up.
• Document procedures and recommend improvements for adaptability and responsiveness.
• Develop strategies to engage stakeholders and ensure process alignment.
• Advance One Immunology through business operations and lead initiatives such as Peer-to-Peer optimization, Congress data integration, consulting, and ANF reconciliation.
• Implement innovative technologies to enhance marketing and streamline operations.
• Utilize data analytics to inform customer insights, market dynamics, and campaign performance, delivering integrated customer experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees