Head of Operational Engineering

Trackman A/S•Phoenix, AZ

35d

About The Position

Trackman is searching for an engineering manager to lead one of our most dynamic and ambitious teams in Operations: Operational Engineering! As Trackman’s growing portfolio of hardware and software products become more and more ubiquitous in the professional, commercial, and amateur sporting industries, system stability at all levels remains a business-critical must. Both we and our customers’ needs demand nearly 24/7/365 uptimes and the ability to quickly resolve system failures when they arise. The Head of Operational Engineering leads a global, cross-functional organization responsible for delivering operational excellence across Trackman’s software and hardware ecosystem. This role drives system reliability, process optimization, and data-informed decision-making across engineering, product, and field operations. You will shape how Trackman’s technology performs in real-world environments — from sports venues to research facilities — by aligning teams, systems, and strategies to ensure seamless operation and customer satisfaction. As a leader, you’ll cultivate a culture of engineering excellence through mentorship, clear goal-setting, and continuous improvement, ensuring that every initiative contributes to individual development, team success, and product innovation. Assignments are broad, challenging, and evolving—as are our Trackman products and company!

Requirements

3+ years of experience in engineering leadership within hardware/software or data-intensive environments.
Proven ability to lead global, cross-functional teams through complex technical programs
Experience designing and deploying monitoring, analytics, or process automation tools at scale
Strong communication skills with demonstrated success presenting technical updates to executive leadership
Expertise in translating operational and technical insights into strategic business recommendations
Deep understanding of engineering workflows, system reliability, and sustainable operational excellence

Responsibilities

Team Leadership & Development
Create a collaborative and human-centered environment by conducting regular 1:1 sessions, mentoring team members, and setting clear, measurable objectives.
Lead and grow a diverse global team of engineers, project managers, and data analysts to deliver operational and product improvements across Trackman’s various products.
Strategic Program Leadership
Represent Ops. Engineering at the executive level by leading steering group presentations and translating complex technical topics into actionable strategic decisions for C-suite stakeholders.
Systems and Process Innovation
Design and lead the global rollout of enterprise monitoring and alerting systems (Grafana-based) to ensure proactive fault detection and 24/7 uptime for Trackman’s baseball and golf tracking platforms.
Streamline internal and external software tools to automate support and field operations, reducing customer resolution times and improving installer efficiency worldwide.
Cross-Functional Delivery & Impact
Collaborate closely with R&D, Product Management, Field Operations, and Support to define project requirements, align priorities, and ensure seamless execution across the product lifecycle.
Oversee field research initiatives that translate operational insights into product improvements, directly enhancing customer experience and hardware/software performance.
Innovation in Data-Driven Tools
Guide the creation of data analysis tools that transform raw field data into actionable intelligence