Head of Network Engineering

Zoom

3d•Remote

About The Position

As a key member of our team, you will have the chance to make a significant impact as we build and expand our global data center infrastructure. Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Requirements

15+ years of experience with planning and design of customer-facing SaaS production data centers with carrier-grade reliability
Strong knowledge of Internet routing protocols and techniques such as BGP, OSPF, ECMP, MPLS.
Expert knowledge and experience with routing protocols and traffic engineering
Expert knowledge and experience VPN encryption technologies, modern switching platforms, and firewalls including policy implementation and capacity management
Working knowledge of Juniper, Arista, and Cisco equipment highly desirable
Proven ability to manage mission-critical, highly visible infrastructure projects to completion.
Experience with low-level infrastructure testing and troubleshooting tools including packet capture devices, network equipment debug and diagnostics, (Wireshark, NetFlow)
Understanding of security-policy implementation details and how to manage design and support of network environments to maintain policy integrity

Responsibilities

Work with internal teams to establish network improvement plans
Responsible for driving and influencing senior leadership decision making
Builds and maintains effective working relationships and partnerships with stakeholders
Ability to drive conflict resolution between stakeholders, including senior management and cross functional teams
Conducts network design reviews and processes of various projects and products
Provides technology leadership by working with different teams to deliver solutions
Key decision maker on Network technology
Communicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgets
Responsible for escalating issues and potential roadblocks to management, including making recommendations to address and resolve
Responsible for identifying and mitigating project execution risks
Guides and/or revises project plan to ensure it completely captures all activities and eliminates duplicative efforts
Defines and evangelizes processes, policies and standards across all stakeholders
Proactively seeks continuous improvement opportunities in process/ policies/ standards
Responsible for leading strategic planning, influencing and driving prioritization of initiatives with functional stakeholders
Responsible for developing and communicating a roadmap of projects and initiatives to functional stakeholders