Head of Mortgage Servicing

HSBC • Buffalo, NY

124d • $122,000 - $175,000 • Hybrid

About The Position

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share. This role will report to the Head of US IWPB Operations and responsible for oversight of servicing of 28,700 loans with a value over 22 billion.

Requirements

• Bachelor's degree in business administration, finance or related field.
• Strong storytelling and power point skills.
• Proven leadership experience in a high volume, consumer mortgage team.
• Excellent planning, organizing and commercial skills incl. strong financial management.
• Communication - ability to communicate complex issues concisely verbally, and in written form.
• Proficiency in mortgage software and technology.
• Strong analytical, problem solving and decision making skills.
• Excellent relationship management and influencing skills.
• Strong leader / positive role model.
• Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results.

Responsibilities

• Be accountable for IWPB Mortgage overall service performance including timeliness, quality, and availability of the performance data as per defined cadence.
• Lead and manage the operations team to ensure smooth and efficient workflow processes in areas that include: Origination/underwriting Quality Control, Mortgage Post Closing, Mortgage Accounting, Mortgage Records Management, General and Default Servicing, Data and technology team.
• Oversee the Mortgage Servicing portfolio ensuring compliance with industry standards and regulations.
• Work closely with business stakeholders including compliance and risk to develop and implement operational strategies to improve efficiency and client satisfaction.
• Drive change management initiatives to support growth, operational scaling and process automation.
• Monitor and analyze third party key performance indicators (KPI's) and service levels (SLA's) to identify areas of improvement.

Benefits

• Competitive pay and benefits package including a robust Wellness Hub.
• Tailored professional development opportunities.
• Industry-leading volunteerism policy.
• Generous matching gift program.
• Comprehensive program of immersive Sustainability and Climate Change Initiatives.
• Employee Resource Groups for networking and development.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree