Head of Legal Operations

Snowflake•Menlo Park, CA

3d•Onsite

About The Position

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Snowflake is about empowering enterprises to achieve their full potential - and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology - and careers - to the next level. Snowflake Legal is seeking a Head of Legal Operations to design, scale, and govern the operational infrastructure of our global Legal Department. Reporting directly to the General Counsel, you will partner closely with Legal leadership, Finance, IT, and other teams to ensure the Legal organization operates with measurable efficiency, strategic clarity, and technological excellence. You will bring intellectual curiosity, strong operational leadership, and the judgment to balance long-term transformation with immediate priorities. You will also have significant experience applying technology to streamline processes and deliver business value, and you know how to lead complex programs that scale globally. This is an in-person role, based in our Menlo Park (CA) or Dublin (CA) offices.

Requirements

10+ years of Legal Operations experience, including leading multi-quarter projects and successfully driving them to completion.
Demonstrated data analytics capability to measure performance, inform resource planning, and enable data-driven strategic decision making.
Proven ability to architect, implement, and scale legal processes, technology, and governance frameworks, leveraging automation to drive measurable efficiency across a global legal team.
Experience leading or supporting AI, automation, or data-driven transformation initiatives within a legal department.
Significant experience translating strategy into clear action plans and driving cross-functional execution through obstacles, resistance, and operational complexity.
Highly effective interpersonal skills with the ability to collaborate across all levels inside and outside the organization and a focus on building trusted relationships.
Demonstrated ability to lead and motivate Legal Operations teams with urgency and focus, driving high-quality results through accountability and collaboration.
Embodies a positive “get it done” mindset that is receptive to feedback, pushes for excellence, and inspires others to overcome challenges.
Working knowledge of workflow and automation systems (e.g., Ironclad CLM, ServiceNow, Zip, Salesforce CPQ, etc.).
Attention to detail, producing clear, accurate, and executive-ready work product.
Bachelor's degree.
Advanced degree strongly preferred.

Responsibilities

Drive the vision and continuous optimization for the Legal technology stack to increase efficiency, reduce cycle times, improve data-driven decision quality, and free legal talent for high-value strategic work.
Partner with Snowflake engineering and IT to leverage the Snowflake platform and build bespoke solutions for legal analytics, knowledge management, contract insights, and operational reporting.
Help drive the Legal Department's annual planning cycle, including OKRs, budget, and headcount.
Own the full Legal Department budget (outside counsel, technology, internal expenses), including forecasting, accruals, and variance analysis in partnership with Finance.
Manage the Legal billing tool and oversee all invoice processing from outside counsel, ensuring accuracy, compliance with billing guidelines, and timely payment.
Manage external vendors and consultants to ensure effective partnerships and strong ROI.
Organize and manage key programs and events that support the day-to-day functioning and culture of the Legal Department, including Legal All Hands, Learning & Development resources, new hire onboarding, and other initiatives that foster team cohesion and professional growth.
Collaborate with Finance, IT, Sales, and other business partners to align Legal’s technology and process goals with broader company priorities.
Guide and mentor the Legal Operations team, ensuring clear ownership, alignment, and accountability for major initiatives.