Head of IT & Internal Tools

Inflection AI • Palo Alto, CA

9h

About The Position

As the Head of IT & Internal Tools, you will design and operate the secure, high-integrity infrastructure that will power the Inflection workplace through our next phase of global growth and scale. This is a deeply technical leadership role for a builder who leads through execution—engineering robust systems, automating complex workflows, and serving as "Customer Zero" for our frontier AI technology. Reporting to the COO, you will turn internal infrastructure into a strategic advantage that safeguards our organizational integrity. By creating an intelligent, frictionless employee experience, you will amplify productivity and set the gold standard for operational excellence in an AI-first world.

Requirements

• Extensive professional experience across IT or Engineering, with a track record of leadership in high-growth environments where technical ownership is the standard.
• Pragmatic architectural judgment with the ability to balance speed and scalability with the rigorous security needs of a frontier AI company.
• Demonstrated ability to tackle a broad range of technical challenges, moving seamlessly from high-level strategy to direct system configuration, solution engineering, and workflow automation.
• Excellent stakeholder management skills, capable of translating complex organizational needs into elegant technical solutions.
• Experience building and leading inclusive, high-performing technical teams, with a focus on mentoring engineers and setting a high bar for operational quality.
• High EQ and a service-oriented mindset; a pragmatic approach to risk management that ensures robust security while removing unnecessary friction for a high-velocity team.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Own and evolve a secure-by-design, end-to-end IT infrastructure for a dynamic, distributed workforce, spanning zero-trust identity management and high-performance productivity systems.
• Develop an internal tools platform that leverages Inflection’s products and agentic technology to automate workflows and replace third-party SaaS offerings to boost productivity, eliminate manual friction, and minimize external dependencies.
• Manage the full lifecycle of employee equipment and core IT operations, including laptop provisioning, software updates, and the implementation of an automated helpdesk function.
• Orchestrate data and workflow integrations across enterprise systems (HRIS, ATS, CRM) to ensure information flows reliably with minimal manual work.
• Partner closely with Security and Legal to design and enforce identity-centric access controls and data protections, ensuring organizational integrity and compliance with security and regulatory requirements.
• Recruit and develop a lean, high-leverage team while establishing the technical standards and runbooks necessary for our next phase of global growth.

Benefits

• Diverse medical, dental and vision options
• 401k matching program
• Unlimited paid time off
• Parental leave and flexibility for all parents and caregivers
• Support of country-specific visa needs for international employees living in the Bay Area

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 51-100 employees