Head of Inside Sales - North American Retail

Acrisure-posted 3 months ago
Full-time • Senior
Grand Rapids, MI
5,001-10,000 employees
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Acrisure is seeking a Head of Inside Sales to join our growing team in Grand Rapids, MI. The Head of Inside Sales is a vital leadership position that leads and manages the internal sales team, focusing on optimizing sales processes and driving revenue growth through remote sales channels. This role involves crafting and implementing sales strategies, setting ambitious targets, and ensuring the team aligns with the company's overall sales objectives. To succeed in this role, it is important to focus on continuous learning, building a strong sales culture, strategic planning, and adaptability. Staying updated on industry trends and technologies like AI is crucial, while also maintaining a human touch in customer interactions.

  • Setting sales targets, developing processes, implementing technologies, and aligning strategies with company goals.
  • Overseeing the implementation and ongoing optimization of the sales tech stack.
  • Leveraging the reporting and analytics features of the tech stack to track key performance indicators (KPIs).
  • Establishing and enforcing processes to maintain clean and accurate data within the CRM and other sales tools.
  • Developing and implementing comprehensive training programs for the sales team.
  • Using insights from the sales tech stack to offer targeted feedback and coaching to team members.
  • Encouraging the sales team to embrace and actively use the sales technology stack.
  • Collaborating with the marketing team for efficient lead generation and qualification efforts.
  • Ensuring the sales team has the most up-to-date information and resources for selling products and services.
  • Championing exceptional leadership and client-centricity throughout the organization.
  • Representing the business to internal and external stakeholders.
  • Bachelor’s degree in related field.
  • Minimum of 10 years of progressive experience in sales, preferably with at least 3 in an inside sales environment.
  • Minimum of 5 years of experience in management roles, having led other managers and total teams of at least 20.
  • Proven record of driving business growth, organically and inorganically.
  • Strong understanding of sales metrics and performance management.
  • Experience with CRM software and sales analytics tools.
  • Ability to motivate self and others in a fast-paced, dynamic environment.
  • Ability to model positive energy and handle stress in challenging situations.
  • Deep understanding of markets, clients, and competitors.
  • Competitive compensation.
  • Generous vacation policy, paid holidays, and paid sick time.
  • Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid).
  • Company-paid Short-Term and Long-Term Disability Insurance.
  • Company-paid Group Life insurance.
  • Company-paid Employee Assistance Program (EAP) and Calm App subscription.
  • Employee-paid Pet Insurance and optional supplemental insurance coverage.
  • Vested 401(k) with company match and financial wellness programs.
  • Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options.
  • Paid maternity leave, paid paternity leave, and fertility benefits.
  • Career growth and learning opportunities.
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