Head of Group Benefits Rating & Quoting, Underwriting

Guardian Life Insurance•Boston, MA

About The Position

We’re seeking a dynamic, people‑centered leader to oversee and evolve our newly centralized Rating and Quoting operations across multiple product lines. This role is responsible for setting strategy, driving consistency, and enabling high‑performing teams to deliver accurate, timely, and competitive proposals for mid‑ to large‑size groups. The ideal candidate brings a strong balance of operational rigor, talent development, and innovation—leveraging data, technology, and emerging AI capabilities to continuously improve service, productivity, and customer experience. This leader will partner closely with Sales, Underwriting, and Training teams while building a strong leadership pipeline and fostering a culture of engagement, accountability, and continuous improvement.

Requirements

A Bachelor’s Degree or equivalent work experience
A minimum of 5 years of leading teams in a production environment
The proven ability to manage both day to day execution and initiatives to achieve results of business goals
Excellent interpersonal communications skills both written and verbal
Advanced problem-solving and analytical skills
Exceptional leadership skills to effectively manage a large team in a virtual environment
Excellent organizational and time management skills with the ability to work well under pressure
People oriented leader with exceptional ability to inspire teams creating high performance
Adaptable, flexible, and able to lead/manage the team through change
Effectively navigate organizational complexity, understanding the interdependencies and priorities
High degree of intellectual agility to handle complex business and technical issues
Superior critical thinking skills with a proven analytical business acumen
Exceptional leader of people who can mentor and build capabilities within teams
Technology proficiency: demonstrates a solid understanding of leveraging technology, tools and data to drive innovation, operational improvements and customer experience

Responsibilities

Collaborate with and set process for people leaders and their teams that generate proposals by applying Guardian and competitor information to rate, re-rate, quote, and re-quote competitive proposals, based upon specifications in the RFP, internal guidelines, and/or discussions/negotiations with sales and underwriting teams
Responsible for rating and quoting process for dental, life, disability, supplemental health product lines for 2-5,000 life groups
Develop and implement rating and quoting process that enables the teams to achieve key performance indicators, such as turnaround time, accuracy and productivity rates
Encourage an environment where innovative ideas to improve process are embraced and implemented
Drive consistency of process across teams
Successfully balance workload across teams
Develop and support skill advancement
In conjunction with the Underwriting Training team, develop robust and engaging training programs
Build and maintain effective relationships and feedback mechanisms with sales and internal partners that successfully balances sales objectives and capacity
Enable the teams to deliver high levels of rating and quoting service, quality & productivity
Develop and implement strategies to meet turnaround time and quality during times of peak quote volume
Drive an environment of high performance by establishing challenging service, quality & productivity metrics while maintaining high team engagement
Be instrumental in developing future Rating leadership for smooth succession
Have a lead role in Underwriting’s AI transformation