Head of Global Supply Chain Solutions and Fulfillment

Resmed • San Diego, CA

23h

About The Position

The Head of Global Supply Chain Solutions and Fulfillment is responsible for driving operational excellence across ResMed’s global logistics , distribution, and trade networks. This role ensures that customer orders are executed flawlessly, cost-effectively, and in alignment with strategic business objectives. The Head of Global Supply Chain Solutions and Fulfillment will work across regions (Am ericas, EMEA, and APAC) to deliver consistent performance, improve customer experience, and create value through optimized fulfilment practices. Reporting directly to the Global Vice President of Distribution Operations, this role provides governance, oversight, and leadership for critical fulfilment initiatives, while partnering with commercial, operations, and corporate stakeholders to achieve measurable business outcomes.

Requirements

• Bachelor’s degree in Business , Supply Chain, or related field, or 10+ years’ relevant management experience.
• 6–10 years’ experience in supply chain, logistics , distribution, or order fulfilment, preferably within the medical device or healthcare sector.
• Minimum of 5 years of direct leadership experience in a global or matrixed organization.
• Demonstrated experience in building governance, process discipline, and fulfilment performance metrics.
• Strong financial acumen with proven ability to connect operational outcomes to business results.
• Experience managing global order fulfilment operations, including trade compliance and customer delivery.
• Ability to travel globally up to 30%.
• Leadership: Inspires teams to achieve excellence, empowers others, and builds trust through performance.
• Communication: Strong written, verbal, and presentation skills with the ability to influence at all levels.
• Results Orientation: Highly motivated to deliver on commitments with accountability for outcomes.
• Problem Solving: Analytical and detail-oriented with the ability to manage ambiguity and find solutions.
• Collaboration: Effective at working across boundaries and building partnerships globally.
• Innovation: Promotes process improvements and adapts quickly to changing requirements.
• Business Acumen: Strong understanding of supply chain, logistics , and trade, with the ability to connect operations to P&L impact.

Nice To Haves

• MBA or advanced degree in Business, Supply Chain, or related field.
• Experience with large-scale process design and transformation programs.
• Client-facing or commercial partnership experience.

Responsibilities

• Negotiate with key business partners globally to gain alignment on fulfilment vision, priorities, and project selection.
• Lead cross-functional collaboration across logistics , distribution, and trade to ensure delivery of strategic initiatives.
• Align fulfilment strategies with overall business objectives , building strong partnerships with commercial, corporate, and operations teams.
• Balance global strategy with regional execution to ensure consistent and scalable fulfilment outcomes.
• Oversee the global order fulfilment process to ensure accuracy, timeliness, and efficiency.
• Drive initiatives that improve service levels and customer satisfaction across all channels and regions.
• Solve complex fulfilment issues by identifying and addressing root causes to improve accuracy, productivity, and quality.
• Champion process standardization, compliance, and scalability across the global fulfilment network.
• Develop, track, and report performance metrics (OKRs, KPIs) that drive fulfilment excellence and business value.
• Support short- and long-term operational strategies including customer experience, operational excellence, cost savings, and talent development.
• Collaborate with Finance and Operations to ensure fulfilment performance is tied to measurable ROI and P&L impact.
• Lead executive-level reporting, translating data and insights into clear business narratives.
• Provide vision and direction for fulfilment teams globally while fostering bottom-up input and continuous improvement.
• Build and lead a diverse and inclusive team, with an emphasis on developing future leaders and exporting talent across the organization.
• Inspire teams to stay focused and motivated during periods of organizational complexity and change.

Benefits

• comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
• Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees