Head of Global Solution Engineering
About The Position
BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com. As the Global Head of Solutions Engineering at BitGo, you will play a crucial role in leading a team of solutions engineers to drive the successful implementation and integration of our digital asset solutions for clients. This role combines technical expertise, leadership skills, and a deep understanding of digital assets to ensure client satisfaction and business growth. This role presents an exciting opportunity for a strategic leader with a passion for digital assets to drive innovation and success in a rapidly evolving industry.
Requirements
- 12+ years in an enterprise client facing technical role as Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager or similar
- Familiarity with multiple coding and scripting languages including javascript and typescript
- Demonstrated understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, SDKs, etc.
- Previous experience in pre-sales, post-sales and professional services
- Strong experience with leading and managing client engagements and projects
- RFx/ DDQ experience - working with other SMEs to formulate relevant responses
- Experience with global customers across tiers and market segments
- Extremely high professionalism - client and colleagues love working with you
- Clear and effective verbal and written communication and comprehension
- Ability to self-manage and use best professional judgment as needed
- Very high interest in blockchain, cryptocurrencies and financial services and products
- Bachelor’s degree in CS or related STEM field, or equivalent years of professional experience
Responsibilities
- Managing a globally distributed team comprising of Solution Architects and Solution Engineers
- Lead and drive technical and product aspects for pre and post sales activities such as product education, solution architecture, implementation, onboarding, delivery, etc.
- Continuous client relationship management that includes understanding client’s business requirements, expectations and technical support
- Collaboration and partnership with our Sales, Product Management, Risk, Compliance and Engineering Teams contributing to development of new product features
- Provide data and feedback on go to market strategies
- Manage the DDQ / RFx process
Benefits
- Competitive base salary, bonus and stock options
- 100% company paid health insurance for employee, partner and dependents
- Up to 4% 401k company match
- Paid parental leave, Paid vacation
- Free commuter/parking pass
- Free custom lunches, dinners and snacks
- Computer equipment and workplace furniture to suit your needs
- Great colleagues and inspiring startup environment
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What This Job Offers
Job Type
Full-time
Career Level
Executive
