Head of Global Operations - Medical

Crisis24•Annapolis, MD

About The Position

The Head of Global Operations - Medical is a senior leadership role with responsibility for advancing Crisis24’s global medical operations platform through integrated operational and clinical leadership. Accountable for the safe, consistent, and commercially effective delivery of medical assistance services across a 24/7 global environment, the role oversees medical case management, inpatient oversight, evacuations, repatriation, and complex clinical and operational escalations. This position plays a pivotal role in shaping a world-class medical operations function that is resilient, responsive, and aligned to the highest standards of clinical governance and service delivery. This role calls for an exceptional medical leader — whether a Medical Doctor, experienced Registered Nurse, or a senior leader in Medical Operations — with the leadership capability to inspire multidisciplinary teams, drive continuous improvement, and work in close partnership with colleagues, providers, and clients to deliver exceptional outcomes globally.

Requirements

A Medical Doctor, experienced Registered Nurse, or senior leader with a strong background in Medical Operations.
Where clinically qualified, current registration with the relevant professional body is required.
Substantial post-qualification clinical or operational experience, ideally within critical care, acute care, medical assistance, evacuation medicine, or another relevant high-acuity environment.
Proven senior leadership experience in medical operations, case management, clinical leadership, or another complex 24/7 service environment.
Strong understanding of clinical governance, medical case management, escalation management, and quality assurance.
Demonstrated ability to lead geographically distributed teams and work effectively across regions, time zones, and disciplines.
Strong written and verbal communication skills, including medical report-writing and clear stakeholder communication.
Commercial awareness and sound operational judgement, with the ability to balance client needs, clinical risk, and service performance.
Decisive, resilient, and solutions-oriented, with strong prioritization, problem-solving, and ownership of outcomes.