Head of Fraud Risk Strategy for Credit Cards and Unsecured Lending (Omaha, NE)

First National Bank of Omaha•Omaha, NE

3d•Onsite

About The Position

As the Head of Fraud Risk Strategy you will be responsible for new account originations fraud, first Party fraud and payment fraud for the credit cards and unsecured lending products and occupy a critical, high-visibility leadership role reporting directly to FNBO’s Chief Consumer Credit Officer. This role is responsible for defining and executing a comprehensive fraud risk strategy across the customer lifecycle – spanning acquisitions, payment activity and ongoing account management, collaborating with other existing operations inside FNBO, responsible for established functions such as transaction fraud risk. You will lead your team to work cross-functionally and collaboratively with product management, customer experience, data science, technology and our key vendors to secure our customers’ physical and digital identities and protect our business from financial loss and reputational risk. This role combines strategic leadership with hands-on execution and is designed for a leader who can both shape long term direction and drive measurable outcomes. This critical and high-visibility role is also designed as an opportunity to make an impact and advance your career in consumer credit risk management at FNBO.

Requirements

10+ years of relevant credit risk and fraud management experience in consumer finance (credit cards preferably) at a leading institution and/or successful financial startup.
Expert technical hands-on knowledge of fraud and malicious intent prevention practices across multiple aspects of fraud, including synthetic identity, payment fraud, and technologies.
Demonstrated experience in leading change, ideally overseeing a credit risk of fraud management team.
Familiarity with cybersecurity practices and technologies
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

12+ years of relevant credit risk and fraud management experience preferred.

Responsibilities

Establish strategic direction and roadmap for a comprehensive and seamless originations fraud strategy, first party fraud and Payment fraud mitigation practice, optimizing across loss prevention, operational expense, and ‘true customer’ experience.
Partner with cross functional teams across the enterprise to ensure consistency of vision, cross pollination of known and emerging risk, tactics, tools, and data.
Collaborate closely with Head of Credit Enablement to prioritize product enhancements, secure funding, and implement roadmap.
Monitor and evaluate the effectiveness of our account opening and first party fraud strategies, identifying trends and patterns and implementing mitigation plans.
Evolve qualitative thinking and quantitative definitions and reporting around categories of account opening and first party fraud risk, including malicious credit intent, first, second-, and third-party fraud.
Balance real-time, daily fraud prevention efforts with a long-term machine learning/model-based approach to continually improve capabilities and inform roadmap.
Define and oversee achievement of key performance indicators (KPIs) that measure the effectiveness of detecting and preventing account opening and first party fraud activity across customer life cycle touchpoints, including onboarding, account maintenance, and customer care.
Communicate effectively with Senior and Executive management around the account opening and first party fraud ‘story’, securing top level buy in of evolving vision.
Serve as the expert in existing, new, and emerging tools and technology in the marketplace, and work with existing vendors to drive improvement in product performance.