Head of Final Mile Operations and Strategy, North America

Whirlpool • Benton Harbor, MI

394d

About The Position

The Head of Final Mile Operations and Strategy for North America at Whirlpool Corporation is a pivotal leadership role within the Supply Chain team. This position is responsible for driving the strategy and execution of the appliance delivery network across all brands in the U.S., focusing on operational excellence and the transformation of the final mile landscape. The leader will champion continuous improvement methodologies and foster a customer-centric supply chain, ensuring efficient delivery and installation logistics while managing a high-performing logistics team.

Requirements

• Bachelor's degree
• 8+ years of experience driving transformation and innovation in logistics and supply chain operations
• 5+ years of leadership experience in transportation, logistics, or supply chain management, with a focus on complex final-mile delivery
• Experience in managing vendor relationships and optimizing third-party logistics partnerships
• Experience with partner diversification and network optimization in logistics
• Willingness to travel as needed, up to 20%

Nice To Haves

• MBA or Masters Degree
• Demonstrated experience identifying and implementing standardized work, process automation, and continuous improvement initiatives
• Proven knowledge in advanced data analytics tools and techniques for operational performance improvement
• Strong understanding of industry-specific best practices in logistics and supply chain
• Excellent communication and negotiation skills, with the ability to influence at all levels of the organization
• Proven financial skills, including the ability to conduct trade-off analysis and make decisions that balance the overall business needs
• Proven success in leading large-scale transformations in logistics or supply chain operations

Responsibilities

• Manage daily operations, including DC functions, final-mile delivery, and installation, ensuring on-time performance and customer satisfaction.
• Lead continuous improvement initiatives to reduce costs, standardize processes, and improve delivery reliability using data to identify and resolve bottlenecks.
• Set the strategy to guide the organization through final-mile transformation, preparing for partner diversification and network consolidation.
• Identify and implement innovative technologies to optimize operations, automate tasks, and enhance the customer experience in collaboration with technical teams.
• Build strong partnerships with internal and external stakeholders to align on goals and drive business success.
• Ensure a seamless, adaptable white-glove delivery and installation experience that meets evolving customer expectations.
• Lead and develop a high-performing logistics team, fostering a culture of innovation, continuous improvement, and inclusivity.

Benefits

• Generous benefits package
• Whirlpool employee discount
• Fitness and educational reimbursement programs
• Kitchenettes
• Beautiful, recently renovated office space
• Free coffee
• Biking/walking trails
• Access to The Eddy - Early Childhood Center (depending upon availability - additional costs required)
• Always On Flexibility
• Two-Week Work from Anywhere
• Sabbatical - Four weeks paid leave after every five years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees