Head of Field Services, North America

FLSmidth • Tucson, AZ

81d

About The Position

As the Head of Field Services - North America, you will lead a high-performing organization that delivers critical field services, technical advisory, and lifecycle support to customers across the region. This is a senior leadership role with full accountability for strategy, operations, and financial performance. You will report to the SVP of Sales and Service, North America, and work closely with global and regional stakeholders to drive growth, operational excellence, and customer satisfaction.

Requirements

• Fluency in English and Spanish required
• Bachelor's degree in a technical field; Master's degree preferred
• 5+ years of senior leadership experience in mining, heavy industry, or related sectors
• Proven success managing large, multi-functional service teams
• Strong financial acumen and experience with full P&L responsibility
• Deep understanding of field service operations, workshop management, and lifecycle support
• Demonstrated commitment to safety, quality, and customer satisfaction

Responsibilities

• Define and execute the North American strategy for Field Services, aligning with global business goals and customer needs.
• Lead Field Services, Service Centers, and Technical Advisory teams to ensure safe, high-quality, and timely service delivery.
• Identify and develop new service opportunities, promote aftermarket solutions, and support commercial teams in driving revenue.
• Own responsibility for SG&A and chargeable cost centers, ensuring profitability, cost control, and budget adherence.
• Build and mentor a diverse, bilingual team, ensuring cross-training and capability development to meet evolving market demands.
• Ensure service delivery meets contractual obligations and quality standards, managing change orders, claims, and customer relationships.
• Champion a culture of safety, compliance, and continuous improvement across all service operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree