Head of Field Operations, Incentives & Deployment
About The Position
About This Role: As the Head of Field Operations, Incentives & Deployment, you will serve as the key architect for the motivation and direction engine of our entire field organization. Your mission is to design and execute incentive compensation plans and field deployment strategies that align with Biogen and franchise goals. This role demands transformation in process discipline, governance, strategic influence, and automation. You will architect the ideal future state and lead this transformation while overseeing day-to-day operations critical to field direction and motivation. Additionally, you will assess and upgrade the current field inquiry process, adding it to your department to enhance efficiency, given that over 80% of inquiries are IC-related. By guiding a team where technical accuracy, governance, project management, and strong communication are paramount, you will maintain field morale and organizational trust. This position is essential in optimizing customer engagement across four franchises and the Market Access team. What You’ll Do: Transform the deployment, Incentive Compensation, and field inquiry current state towards a strategic, disciplined, and influential organization. Oversee the design, development, and delivery of incentive compensation plans, field alignments, and call plans. Monitor and fine-tune the upgraded field inquiry process, ensuring actionable insights and customer satisfaction. Establish new standards for delivery, stakeholder engagement, and assess opportunities to streamline work via technology upgrades. Oversee the design and implementation of IC plans that drive strategic behaviors such as market share growth and portfolio selling. Develop specialized deployment and incentive models for Field Market Access and Strategic Account Managers. Who You Are: You are a strategic thinker who thrives in a dynamic environment, understanding the nuances of field operations and the impact of changes on motivation. You confidently present complex models to leadership. Your experience in transforming functions across processes, people, and technology equips you to drive change effectively. You possess exceptional organizational skills, managing critical paths under tight timelines. You are an innovative problem solver who seeks to evolve traditional models to meet changing market dynamics.
Requirements
- Bachelor’s degree with a minimum of 15 years’ experience in Pharmaceutical Commercial Operations of advancing responsibility
- Deep expertise in Incentive Compensation and field deployment/alignments
- Executive presence with the ability to present complex models and shifts to Franchise Heads and other commercial leaders.
- Experience in upgrading functions across processes, people, and technology
- Comfort with large-scale data sets and collaboration with data scientists
- Ability to drive transformation and strategic influence
- People leadership experience
Responsibilities
- Transform the deployment, Incentive Compensation, and field inquiry current state towards a strategic, disciplined, and influential organization.
- Oversee the design, development, and delivery of incentive compensation plans, field alignments, and call plans.
- Monitor and fine-tune the upgraded field inquiry process, ensuring actionable insights and customer satisfaction.
- Establish new standards for delivery, stakeholder engagement, and assess opportunities to streamline work via technology upgrades.
- Oversee the design and implementation of IC plans that drive strategic behaviors such as market share growth and portfolio selling.
- Develop specialized deployment and incentive models for Field Market Access and Strategic Account Managers.
Benefits
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
1,001-5,000 employees
