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Leads key initiatives with senior level stakeholders (VP & above) or a large number of stakeholders (Directors) or significantly & regularly influences multiple key strategic initiatives that impact multiple sub-functions or business lines within the organization. Provides hands-on leadership to multiple technology teams, driving a culture of excitement and accountability that is intensely focused on the customer and business, as well as on delivering commitments. Plans, organizes and leads large-scale, cross-functional programs within established schedules, budgets and manpower plans; establish goals, performance standards and operating procedures for assigned functions. Instills an approach of accountability by setting and delivering on goals for key metrics around performance, productivity, and customer satisfaction (both internal and external). Establishes and maintains relationships with key global stakeholders and business partners to develop strong working knowledge of business functions and objectives. Influences teams outside of immediate organization to evolve their platforms to DevOps delivery model, using cloud-based platforms and technologies. Responsible for establishing our development patterns, towards a more modern, cloud-based environment. Influences other teams to adopt DevOps practices and incorporate more automation in their delivery cycle. Defines ways to use technology to reduce costs and improve productivity to include implementation of new software, new modules, application upgrades, customizations, enhancements, re-engineering of systems and business process engineering. Directs, monitors and mentors on methodology, tools, templates, standards, policies and procedures.
