Head of Engineering Support - USDS (Multiple Positions)
About The Position
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more. Our team plays a crucial role in ensuring the company's success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you'll be part of a team that's developing new solutions to new challenges. It's working fast, at scale, and we're making a difference. We are looking for talents to join us on this exciting journey!
Requirements
- Must have a Master's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, Information Systems Management, Data Science, or a related field, and 3 years of related work experience; OR a Bachelor's degree or foreign equivalent degree in Computer Science, Engineering (any), Information Technology, Information Systems Management, Data Science, or a related field, and 5 years of post-bachelor's, progressive related work experience.
- Of the required experience, must have 3 years of experience in each of the following:
- Interfacing directly with business leaders and stakeholders to present product or project documents, including strategy, timelines, and status documents;
- Designing and automating the end-to-end DevOps ecosystem, including the SDLC from inception to design, deployment, operation, and refinement;
- Developing CI/CD tools in Python and writing automation Bash Shell scripts;
- Applying data visualizations to develop strategy and leverage quantitative and qualitative insights to drive business growth; and
- Identifying, recording, resolving, and documenting software bugs, including tracking bugs and test metrics.
Responsibilities
- Lead, support, and manage multiple engineering teams across all phases of design, development, and deployment for software products and services.
- Maintain services to meet service-level-agreements (SLAs) or service-level-objectives (SLOs) by measuring and monitoring availability, performance, and overall system health.
- Guide teams in improving internal and external procedures and protocols to identify and remedy issues, better efficiency and performance, and diligently monitor deliverables.
- Provide technical guidance to team members and enhance technical capabilities.
- Introduce new techniques and methods to improve team productivity.
- Help solve engineering problems and contribute to creative solutions.
- Make a reasonable working plan for the team to achieve the goals of better quality.
- Mentor junior-level team members.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Broadcasting and Content Providers
Number of Employees
5,001-10,000 employees
