Come join our Direct Distribution team as Head of Direct Response Center, Call Center Sales, steering the engine of direct growth. As customers seek both convenience and trusted advice, our call center sales channel is where personalized experiences turn into loyalty and growth. In this role, you’ll be the leader for our Direct Response Center (DRC)—refining the strategy, driving execution, and delivering standout performance and continuous improvement. You’ll lead a large, national sales operation and define what great looks like— elevating operational excellence, optimizing workforce and vendor partnerships, and building a culture that blends high performance with genuine care. You’ll also partner closely across Marketing, Product, Experience, Technology, and Analytics to shape an omnichannel journey that converts and delights. This role includes formal people leadership and reports to the General Manager, Direct Distribution.