Head of Digital Experience Capabilities

AIG • Charlotte, NC

92d

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Head of Digital Experience Capabilities to take on key responsibilities within a world-class insurance function. Make your mark in Global Business Operations & IT. As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG’s Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers’ and AIG’s success. The Head of Digital Experience Capabilities at AIG leads a critical role in designing, developing, and delivering scalable, high-quality digital experience capabilities that solve complex business challenges. You will work in a dynamic, agile environment, collaborating across multi-disciplinary teams, and lead the evolution of our in-house digital framework delivering high value business outcomes. Your ability to blend technical expertise with a deep understanding of business needs will help drive our products forward, ensuring we consistently deliver value and world-class solutions. The Digital Experience team’s governance and continuous improvement of the enterprise Angular component framework is essential of our digital transformation strategy, enabling us to deliver modern, consistent, and delightful experiences that challenge traditional perceptions of insurance technology. You'll have the opportunity to shape how a Fortune 500 insurance company builds digital products at scale.

Requirements

• Expert-level knowledge of Angular and enterprise-scale component architectures.
• Proficient in developing solutions within a microservices architecture using Spring Boot or similar technologies.
• Experience with performance optimization for data-heavy applications.
• 10+ years of experience in application development with at least 5 years leading application delivery teams using Angular or similar frameworks.
• Experience leading technical teams in regulated industries (financial services, healthcare, or insurance preferred).
• Demonstrated experience working in a highly collaborative manner with cross-functional product teams.
• Track record of delivering enterprise-scale solutions on time and within budget.
• Track record of modernizing legacy systems or building new platforms in enterprise environments.
• Success managing distributed teams and complex stakeholder relationships.
• Strong understanding of CI/CD best practices, and implementing automated build, test, and deployment pipelines.
• Solid understanding of authentication, authorization, and various security protocols (e.g., OAuth2, JWT).
• Strong understanding of design systems, component libraries, and their governance.
• Exceptional communication skills to articulate technical vision to insurance executives.
• Proven ability to balance innovation with risk management.
• Understanding of how technology drives business value in financial services.
• Experience with metrics-driven development and ROI demonstration.
• Ability to navigate complex organizational structures and influence without authority.
• Strong written and verbal communication skills to convey thought leadership and influence senior executives.

Nice To Haves

• Experience in financial services or insurance.
• Knowledge of insurance-specific regulations and compliance requirements.
• Understanding of agile transformation in large enterprises.
• Passionate about innovation and new technologies, specifically within AI & GenAI.
• Enjoy mentoring junior developers and contributing to a culture of knowledge-sharing within your team.

Responsibilities

• Set strategic direction and manage the roadmap for our digital component framework, directly impacting how insurance products are delivered digitally across multiple geographies and markets.
• Prioritize new feature development and issue management of the digital component framework.
• Partner with product, design, and technology leadership to create industry-leading digital experiences that set new standards in insurance.
• Champion innovation while maintaining the stability and reliability critical to financial services.
• Lead and inspire a distributed team of UI development professionals across multiple time zones, including architects, framework developers, and application delivery specialists.
• Lead UI development teams to build new products and maintain existing projects across the enterprise portfolio.
• Build a culture of innovation within a traditionally conservative industry.
• Develop talent that can bridge the gap between insurance domain expertise and modern technology.
• Foster collaboration and excellence across geographically distributed teams.
• Translate complex insurance requirements into elegant technical solutions.
• Create High-Level Design diagrams that create alignment and direction for cross-functional technology and engineering teams.
• Collaborate with design system governance to ensure compliance with both brand and accessibility standards.
• Drive measurable improvements in development velocity, product consistency, and speed-to-market for insurance solutions.
• Work with Agile scrum teams to drive best practices, participate in code reviews, and continuously improve development processes.
• Oversee and assist development teams in executing projects on time and compliant to AIG architecture standards.
• Troubleshoot complex issues and provide solutions to solve them.
• Contribute to architectural decisions that balance innovation with insurance industry requirements.
• Ensure applications are aligned to enterprise technology standards and frameworks.
• Ensure our framework meets stringent security, compliance, and performance standards.
• Maintain consistent and predictable release and upgrade practices to maintain standards.
• Evaluate emerging technologies for their potential to transform insurance experiences.

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.
• Volunteer Time Off and Matching Grants Programs.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees