Head of Design

AfterShip • CA

80d • $190,000 - $250,000

About The Position

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world’s best online shopping experiences, from post-purchase and beyond. We’ve powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy. Backed by a $66M Series B and over a decade of innovation, we’re accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we’re building a diverse, collaborative culture that encourages agility, ownership, and impact.

Requirements

• 10+ years in UX/Product Design, with deep experience in B2B SaaS.
• A proven manager of managers, skilled at building, coaching, and scaling high-performing design teams.
• A strategic thinker with a global design perspective, supported by a strong portfolio of data-rich, high-impact products.
• Collaborative and confident - you can advocate for design with clarity and influence across disciplines.
• Expert in crafting innovative, visually compelling, and mobile-first experiences that drive engagement and differentiation.

Nice To Haves

• Direct experience in e-commerce SaaS and/or consumer products.
• Fluent in Mandarin Chinese.

Responsibilities

• Manage and mentor a team of design leads and senior designers, elevating the team's craft, fostering their growth, and building a world-class, high-performing design organization.
• Develop and champion a strong, user-centric design vision and strategy that aligns with our business goals and establishes our product as a leader in the e-commerce SaaS space.
• Collaborate closely with Product, Engineering, and Marketing leadership, to embed design excellence throughout the product lifecycle from discovery to launch.
• Lead the design of intuitive and innovative experiences tailored for sophisticated North American and European users, ensuring cultural relevance and usability.
• Drive a high bar for quality across all user touchpoints, from core UX flows to visual design. Champion innovative ideas, particularly in mobile app experiences, to differentiate our product in the market.
• Establish and refine design processes, systems, and tools that improve team efficiency, collaboration, and impact.

Benefits

• Competitive compensation
• Remote-first/hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees