Team8 Portfolio company-Head of Delivery-Stealth Digital Health Start Up

Team8

2d•Remote

About The Position

The company helps independent pharmacies reclaim time, protect margins, and refocus their teams on the work that drives patient care and business growth. Founded and led by a serial entrepreneur with a proven track record in the company’s domain, the company leverages intelligent, workflow-driven AI automation to eliminate the manual, repetitive tasks that consume valuable pharmacy staff time. By reducing data entry errors and easing staffing pressure, our solutions create measurable efficiency gains across pharmacy operations. Every company deployment is customized to each pharmacy's actual operations—ensuring automation fits seamlessly into existing workflows rather than forcing teams to change how they deliver care. The result: leaner operations, stronger margins, and pharmacy teams freed from routine administrative work so they can focus on higher-value activities that improve patient outcomes, expand services, and generate new revenue opportunities. As we grow, we are building a world-class delivery organization to ensure our customers quickly realize value and that our product continuously evolves based on real-world needs. Role Overview We are looking for a multi‑disciplinary Delivery leader to lead the end‑to‑end product delivery lifecycle. The ideal candidate combines strong technical and analytical skills with project/program management expertise and a proven track record of improving and scaling processes. You will leverage the company’s technology, data, and tools to drive productivity, standardize delivery, and push product enhancements based on what you see in the field. This is a high‑impact, hands‑on leadership role and a unique opportunity to help build and shape the delivery function within a rapidly growing startup. The role requires approximately 30–50% travel.

Requirements

6+ years leading delivery for B2B SaaS, AI automation, or RPA products in startup environments where processes didn't exist yet and you built them.
4+ years managing and developing high-performing delivery teams across engineering, analytics, and implementation functions.
A clear mental model for AI/ML in production: you know what non-deterministic outputs mean for delivery standards, how to define acceptance criteria when models are involved, and how to manage quality when "done" is harder to measure.
Strong enough in SQL and data tooling to independently diagnose delivery problems, validate automation performance, and hold technical teams accountable without relying on analysts.
A track record of owning complex system integrations end-to-end: APIs, ETL pipelines, multi-system data flows, as a standard part of enterprise implementation work.
Agile/Scrum practitioner who runs lean, high-cadence delivery rhythms and keeps Jira as a real source of truth, not a backlog graveyard.
The ability to translate technical complexity into clear business language for customer executives and internal leadership alike.

Nice To Haves

Executive‑level communication skills and the ability to translate analytics and technical concepts into actionable business decisions.
Experience in executive‑facing delivery roles within Pharma/healthcare or related regulated industries.
Familiarity with claims, payment integrity, or healthcare analytics.
Deep, practical fluency in RPA and workflow automation platforms (UiPath, Power Automate, or equivalent). You've personally designed automation logic, defined exception handling, and signed off on production readiness.

Responsibilities

Lead the full delivery lifecycle for enterprise customers, from kickoff through implementation, go‑live, and ongoing optimization.
Manage and mentor a cross‑functional team (engineers/analysts/ product operations) to deliver high‑quality, on‑time implementations.
Own project planning and execution across multiple concurrent workstreams, including scope, timelines, resources, and budgets.
Implement and enforce Agile/Scrum ways of working, including backlog management, sprint planning, standups, and retrospectives.
Use Jira and other tools to create visibility, track progress, and manage dependencies and risks.
Drive risk management and issue resolution, proactively identifying blockers and aligning stakeholders on mitigation plans.
Partner closely with Product, Engineering, Data/Analytics, and Customer Success to ensure smooth handoffs and alignment on priorities.
Translate customer needs and field insights into clear product requirements and influence the roadmap.
Define, track, and continuously improve delivery KPIs (e.g., time‑to‑value, quality, customer satisfaction, utilization).
Build and refine processes, playbooks, and templates to enable scalable, repeatable delivery across customers.
Communicate status, risks, and outcomes effectively to internal and external stakeholders, including executives on both sides.

Benefits

A high‑impact role shaping the company's delivery discipline and client outcomes.
A fast‑paced, high‑ownership environment with real autonomy and direct visibility to the executive team.
Remote‑ with flexibility and support to do your best work.

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