Head of Customer Success

Asseti•Denver, CO

10d

About The Position

Asseti is the category-defining platform for asset intelligence and operations, used by some of the world’s largest real estate owners to understand their assets, optimize portfolio performance, and make smarter operational, maintenance, and capital decisions. We turn complex, fragmented asset information into a single source of truth - combining real-time condition insights with the operational context needed to prioritize work, manage risk, and drive efficient action across large property networks. Asseti automates condition detection, triage, repair prioritization, and cost forecasting at scale. We streamline asset operations by enabling teams to identify issues, understand impact, coordinate responses, and measure improvement - all within one unified platform. We’re building the intelligence and operational backbone that helps leading organizations run their assets with clarity, consistency, and confidence. Join our Denver team to lead customer success across key accounts. You’ll drive adoption, value realization, and renewals, partnering closely with product and sales to ensure customers get measurable outcomes and expand with Asseti. This role is about ownership from day one. You'll be deeply embedded in the day-to-day of customer success, building the function from the ground up and establishing the foundations for how we serve customers. You'll own the entire CS process, create best practices that scale, and shape the playbook for the region. As we grow, you'll grow with us - stepping into a leadership role and defining the future of customer success at Asseti globally. You will own strategic customer relationships post‑sale, onboarding, enablement, QBRs, value mapping, issue resolution, and renewal planning. You’ll collaborate with AEs, Solutions, and Product to translate customer goals into clear plans, remove friction, and turn wins into case studies and expansions. This is a high impact role. You'll have the ability to build the CS function from the ground up, owning the growth and success of our customers.

Requirements

5+ years in enterprise Customer Success or Account Management in B2B SaaS
Proven record lifting adoption and securing high renewal and expansion rates
Comfortable with executive communication, stakeholder management, and change management
Data‑driven approach using health, usage, and outcomes to guide actions
Strong project management, clarity in written and verbal communication, and bias to action

Nice To Haves

Experience with asset‑heavy industries or analytics/workflow platforms
Familiarity with CS tooling, health scoring, and value frameworks
Prior work with large enterprise procurement and governance

Responsibilities

Lead onboarding and success planning to align stakeholders on goals, milestones, and measures of value
Drive product adoption through training, playbooks, and usage insights that lift engagement across personas
Run executive‑level QBRs and value reviews tying Asseti outcomes to business KPIs
Proactively identify risk and run save plays to protect renewals and NRR
Partner with Sales on expansion opportunities and multi‑year renewal strategies
Be the customer’s voice to Product, prioritizing feedback and shaping roadmap tradeoffs
Build scalable CS processes, including health scoring, playbooks, and reporting