Head of Customer Success

Push Security•San Francisco, CA

15d•$200,000 - $220,000•Remote

About The Position

At Push Security, weâre on a mission to defend organizations where work and attacks actually happen: in the browser. For decades, security tools focused on endpoints and networks, leaving the browser, where everyone now works, as a massive blind spot that attackers are exploiting. We are changing that by defining the future of Browser-based Threat Detection and Response. Built by world-class red and blue team experts, Push gives defenders the real-time visibility and control needed to stop modern threats. Role Overview Push is looking for a builder-operator to establish and lead our Customer Success function. As our first dedicated CS hire, we are looking for a strategic leader who can balance revenue strategy with hands-on account management.

Requirements

You have previously built or led a CS function through the specific scaling pains of a high-growth startup.
Proven track record of owning net retention and renewals without losing the "trusted advisor" relationship with the customer.
You have a personal toolstack and a proven framework for managing complex projects and customer risk.
Ability to influence internal teams and command the respect of external executive stakeholders.
You can demonstrate a clear philosophy on what makes a CS function successful and how to prioritize as a department of 1 initially.
Strong project management skills with the ability to navigate cross-functional friction and drive internal alignment.

Nice To Haves

youâve worked under an incredible CS leader in the past and know what âgreatâ looks like.

Responsibilities

Own the CS function with a focus on renewals, churn mitigation, and identifying expansion opportunities.
Design and implement a risk-scoring system to proactively identify and save at-risk accounts.
Partner with Sales, Product, and Customer Engineering to ensure customer feedback directly informs the product roadmap.
Develop the long-term vision for the department, determining exactly when and how to scale headcount versus optimizing existing resources and leveraging AI.
Navigate enterprise customer organizations to build relationships at the highest levels, ensuring Push remains a strategic priority.