Head of Customer Success
Serv Recruitment Agency
•$140,000 - $160,000
About The Position
We are hiring a Customer Success Lead to own the entire post-sale customer lifecycle, from onboarding through renewal and expansion. The immediate priority is to reduce time-to-value, improve retention, and build scalable systems that support long-term growth.
Requirements
- 5+ years of experience in customer success in B2B SaaS
- Proven experience building CS processes and systems
- Experience working in a high-growth startup environment
- Experience managing onboarding, retention, and expansion
- Strong analytical and operational mindset
- Comfortable working directly with customers in high-trust environments
Responsibilities
- Design and implement a structured onboarding process
- Reduce time-to-first-value for new customers
- Build customer health scoring systems and tracking
- Own renewals and reduce churn through proactive engagement
- Identify expansion opportunities within existing accounts
- Create and document scalable CS playbooks
- Build feedback loops between customers and product teams
Benefits
- equity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
