The Head of Customer Insights & Analytics is responsible for shaping and executing a bold, enterprise-wide vision for insight-led growth. This role builds the foundational capabilities, infrastructure, and culture needed to transform data into strategic advantage across the bank. They will design a comprehensive measurement framework that directly connects customer insights to business outcomes, enabling smarter decisions and more personalized growth strategies. By leveraging advanced analytics, this leader will uncover evolving customer needs and behaviors, identify high-impact opportunities, and guide the organization toward targeted, data-driven expansion. In addition, the role supports critical data architecture initiatives and champions the creation of a unified, customer-level reporting ecosystem-empowering teams with real-time, actionable intelligence. A key priority will be assessing and evolving the structure, leadership, and capacity of analytics teams to ensure they deliver high-value insights and scale with the organization's ambitions.