Head of Customer Engineering

Claritas Rx

80d • $210,000 - $230,000

About The Position

The Head of Customer Engineering plays a pivotal leadership role at Claritas Rx, serving as the primary technical interface for enterprise customers. This position is responsible for owning the customer-centric technology roadmap, developing robust solutions that address immediate and long-term business challenges, and ensuring seamless platform integration with client environments. As a senior engineering leader, you will collaborate closely with customer success and product teams, driving technical problem-solving on strategic initiatives and day-to-day support. You will serve as the trusted technical advisor in solution design and delivery, fostering innovation and building lasting relationships with business stakeholders. Additionally, you will guide a team of engineers with hands-on mentorship and technical oversight, instilling a culture of excellence, transparency, and continuous improvement. Success in this role requires a consultative mindset, strong communication skills, and proven expertise in implementing data platforms, analytics-focused SaaS products, and technology solutions within the life sciences industry.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field.
• 10+ years’ experience in technology, software engineering, or customer engineering roles—preferably in a SaaS, healthcare, life sciences, or consulting domain.
• Proven track record at a leading consulting firm (e.g., ZS, Deloitte, Accenture, PwC, EY, McKinsey, BCG, etc.) with significant implementation experience on data platforms, analytics solutions, or data and analytics-related SaaS products.
• Deep understanding of cloud platforms (AWS), data integration, API management, and process automation.
• Hands-on experience with the technical delivery and deployment of large-scale data platforms and analytics solutions for enterprise clients, ideally in the life sciences industry.
• Familiarity with data engineering, data modeling, ETL pipelines, BI/reporting tools, and modern frameworks (Python, Java, FastAPI, Django, Spring Boot, etc.).
• Demonstrated success leading engineering teams supporting enterprise customers with solution delivery, technical onboarding, and ongoing technical account management.
• Solid grasp of software engineering best practices including Agile methodology, DevOps (Docker, Kubernetes), version control (GIT), and automated deployment strategies.
• Outstanding communication and stakeholder management skills, able to interact effectively with both technical and non-technical client teams.
• Experience in consulting or customer engineering with responsibility for pre-sales technical enablement, RFP response support, and solution architecture.
• Ability to rapidly learn new technologies and innovate solutions to complex customer challenges.
• Experience mentoring and developing junior engineers.
• Relevant industry certifications (AWS, Databricks, etc.) are desirable.
• Willingness to travel up to 25% to support customer engagements.

Responsibilities

• Partner closely with customer success and product teams to deliver outstanding technology solutions that support customer needs, bridging the gap between commercial teams and engineering.
• Serve as the primary engineering leader supporting customers, including pre- and post-sales technical enablement, platform demonstrations, solution integrations, and escalated issue resolution.
• Own the customer success technology roadmap, proactively identifying opportunities to enhance platform value and efficiently respond to emerging customer requirements.
• Develop, present, and implement technical solutions that directly address business challenges for customers, leveraging strong stakeholder management and communication skills.
• Lead cross-functional engineering initiatives to ensure seamless integration of Claritas Rx’s platform with client environments, driving business outcomes and client satisfaction.
• Advise customers on best practices for platform use, data integration, and automation, often consulting on architecture, security, and compliance.
• Develop and mentor a team of customer-oriented engineers, fostering a culture of technical excellence and continuous improvement.
• Champion innovation by evaluating emerging technologies and leading the prototyping of new customer-focused features.
• Collaborate with account managers and business development teams to support proposals, solution design, and client presentations.
• Establish and maintain trusted, long-term relationships with clients, acting as the technical voice and advisor during solution design and delivery.

Benefits

• Competitive salary of $210,000 to $230,000
• Opportunity to make a significant impact on a first-in-industry digital health solution
• Culture of accelerated professional development through shared learning and collaboration
• Respectful and fun work environment
• Employee empowerment through the effective use of technology and tools

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees