Head of Customer Engineering, SLED West, Public Sector

Google • Mountain View, CA

13d • $186,000 - $261,000

About The Position

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering for the SLED West region, you will lead Customer Engineering teams and their managers. You will utilize a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration, remove technical impediments, and own technical relationships. Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

Requirements

• Must be a US Citizen to meet customer and compliance requirements, including potential access to classified information.
• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud architecture in a customer-facing role.
• 3 years of experience developing and managing managers.
• Experience as a pre-sales, solution architecture or engineering manager in a technical, customer-facing role.
• Ability to travel up to 50% of the time, as needed.

Nice To Haves

• 5 years of experience supporting or selling to state, county, local municipal agencies, and academic institutions.
• 2 years of experience using generative AI products.
• Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, performance management, and managing sensitive information.
• Experience with product and solution life-cycles, building tools, architecting and developing for scalable deployments. This includes data platforms, ML platforms, AI infrastructure and generative AI to support customer missions.
• Experience presenting to technical stakeholders and executive leaders, including delivering messages to audiences, asking tactical questions, and driving business opportunities.

Responsibilities

• Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals.
• Foster partnerships with key customers across the book of business.
• Provide leadership related to cloud, transformation and relevant industry trends.
• Partner with Google Cloud sales leadership to define technical go-to-market strategies and execution plans for the team's book of business.
• Balance technical leadership with operational excellence, lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
• Work cross-functionally across Google, our partners, and team to resolve technical roadblocks including capacity needs, constraints and product issues affecting customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees