Head of Customer Engineering, Federal Law Enforcement
About The Position
As the Head of Customer Engineering for Federal Law Enforcement and Intelligence Specialists, you lead customer engineering teams, deploying a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments. Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.
Requirements
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- 5 years of experience as a pre-sales, solution architecture or engineering manager in a technical, customer-facing role.
- 5 years of experience supporting, or selling to, Federal Government customers.
- Experience as a sales leader, managing a team.
- Ability to obtain a Top Secret security clearance.
Nice To Haves
- Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
- Experience with product and solution life-cycles, building tools, architecting and developing for scalable deployments, including experience with data platforms, ML platforms, AI infrastructure and Generative AI to support customer missions.
- Ability to travel up to 50% of the time as needed.
Responsibilities
- Build a thriving, growth culture.
- Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for your territory.
- Foster strong partnerships with key customers across the book of business.
- Provide leadership related to cloud, transformation and relevant industry trends.
- Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
- Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy.
- Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.
Benefits
- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
