Head of Customer Engagement

GrowthX AI

12d•Remote

About The Position

At GrowthX, we've redefined what AI-powered growth means for modern marketing teams. Since launching in 2024, we've grown from concept to eight-figure annual revenue. To date, we've raised a $12M Series A led by Madrona Venture Group and we partner with 50+ companies ranging from high-growth startups to industry leaders like Surge AI, Loveable, Webflow, Ramp, Superhuman, Strapi, Abnormal Security, and Homebase. We've built something different—what we call "service-as-software." Instead of handing you tools and leaving you to figure them out, we deliver complete outcomes. Our platform combines sophisticated AI workflows with expert human oversight to create, distribute, and optimize content that drives real business results. Our philosophy is simple: AI should serve experts, not replace them. We're not just building software. We're building the growth infrastructure that marketing teams wish they'd always had. The Role: We’re looking for a builder-leader — someone who thrives in growth environments and brings pace, clarity, and hands-on leadership. This is not a traditional middle-manager role. You’ll shape the strategy, get in the trenches with the team, and build systems that scale as fast as our customers and product evolve. In this role, you will own the full customer engagement ecosystem: onboarding, adoption, value delivery, outcomes, renewal, and strategic expansion. You’ll ensure our team is exceptional well versed in Growth strategies and playbooks. You’ll also partner closely with our Product, Engineering, Content Production, and Community teams to translate customer insights into improvements, trainings, and repeatable playbooks. When successful, you will have built a next generation of hybrid CSM-strategists who function like growth operators — and you’ll define the future of how customers adopt AI-powered marketing.

Requirements

Proven track record:
in Customer Success, Account Strategy, Growth, or a hybrid operations role in B2B SaaS or agency environments.
in professional services, consulting, or agency delivery models.
leading teams in fast-paced, high-change, high-expectation environments.
building or transforming a CS or engagement function — not just managing one.
Experience with marketing buyers and budgets.
Deep comfort with AI tools and a passion for how AI reshapes marketing, workflows, teams, and customer outcomes.
Ability to run both strategic planning and in-the-weeds execution in the same day.
Strong operator DNA — you solve problems with structure, urgency, and clarity.
Executive-ready communication skills.