Head of Customer Data Strategy & Governance

Wells Fargo•Irving, TX

54d•$185,000 - $300,000

About The Position

About this role: Wells Fargo is seeking an Executive Director of Customer Data Strategy & Governance to lead the design and delivery of a multi-phase customer data strategy, beginning with the data underpinning BSA/AML processes. Phase I focuses on establishing a single, trusted foundation for customer data supporting BSA/AML operations—ensuring accuracy, completeness, and traceability across onboarding, due diligence, and monitoring. Future phases will extend this foundation into an enterprise-wide customer data mart, standardizing client reference data and enabling AI-driven insights that strengthen risk management and business decision-making. In this role, you will: Define and execute the customer data strategy for BSA/AML across Shared Services Operations, aligned with CDO policies and enterprise data standards. Design and operationalize a centralized customer data mart, consolidating BSA/AML-relevant customer attributes into a single authoritative view. Embed AI and machine learning capabilities to improve entity resolution, customer risk segmentation, and anomaly detection. Align governance frameworks to ensure data quality, lineage, and ownership are clearly defined within the BSA/AML data lifecycle. Partner across risk, operations, and technology teams to modernize platforms, simplify data flows, and eliminate duplication. Standardize customer data models and definitions across business lines to improve interoperability and data reuse. Deliver actionable insights by transforming customer data into a strategic asset that supports regulatory compliance and operational efficiency. Lead and develop a cross-functional team to deliver measurable outcomes and sustained data quality improvements.

Requirements

8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience

Nice To Haves

8+ years of experience in data strategy, customer data management, or regulatory transformation within financial services.
Deep expertise in BSA/AML data architecture, KYC processes, and regulatory data requirements.
Proven ability to deliver enterprise-scale data modernization and AI/ML initiatives.
Strong understanding of CDO governance models and data domain operating frameworks.
Executive presence with the ability to influence across risk, operations, and technology leadership.
Demonstrated success driving measurable improvements in data quality, transparency, and reuse.

Responsibilities

Define and execute the customer data strategy for BSA/AML across Shared Services Operations, aligned with CDO policies and enterprise data standards.
Design and operationalize a centralized customer data mart, consolidating BSA/AML-relevant customer attributes into a single authoritative view.
Embed AI and machine learning capabilities to improve entity resolution, customer risk segmentation, and anomaly detection.
Align governance frameworks to ensure data quality, lineage, and ownership are clearly defined within the BSA/AML data lifecycle.
Partner across risk, operations, and technology teams to modernize platforms, simplify data flows, and eliminate duplication.
Standardize customer data models and definitions across business lines to improve interoperability and data reuse.
Deliver actionable insights by transforming customer data into a strategic asset that supports regulatory compliance and operational efficiency.
Lead and develop a cross-functional team to deliver measurable outcomes and sustained data quality improvements.