Head of Complex Care - South, Central & Yorkshire England

Community Integrated Care • Widnes, WA

12d • $60,000 - $65,000

About The Position

At Community Integrated Care, we believe in transforming lives through exceptional care. As an award winning, progressive charity, we are dedicated to providing innovative and high-quality support to individuals with more complex or intense needs and this is why we have decided to make complex care into its very own business unit. This is a really exciting opportunity to join our ever-expanding team as we commit to continuous improvement, modern technology, and a supportive work environment; Feedback we receive is that it really makes us a standout employer in the social care sector. Here’s why you’ll love working with us: Innovative Approach : We champion change and innovation, utilising modern technology to enhance service delivery. Supportive Environment : We foster a culture of psychological safety, wellbeing, and supportive two-way communication. Professional Growth : We provide continuous professional development opportunities and encourage our team to grow and excel. Community Impact : We create meaningful partnerships in local communities, enhancing social impact and building our reputation. Recognition and Rewards : We value and advocate for our employees and recognise all their contributions. As the Head of Complex Care, you will play a pivotal role in ensuring the highest standards of care for individuals with complex needs within your region. You will work closely with our leadership team, business development teams, support functions, and external stakeholders to develop and maintain key relationships, commission new services, and drive continuous improvement.

Requirements

• Proven Experience : Demonstrated experience in clinical leadership within a health and social care setting.
• Educational Background : Educated to degree level or holding a professional qualification in Health & Social Care Leadership/Business.
• Specialized Knowledge : Diploma in Positive Behaviour/Diploma in Practice Leadership.
• Clinical Expertise : Extensive experience working within complex care environments and with multidisciplinary teams.
• Regulatory Knowledge : Current knowledge of CQC and CI regulations, frameworks, and inspection processes.
• Sector Insight : In-depth understanding of the care sector, including regulatory and contractual frameworks and relevant legislation.
• Risk Management : Strong knowledge of protective and preventative risk and clinical management strategies.
• Quality Assurance : Understanding of quality assurance systems and processes.
• Leadership Skills : Ability to lead teams, manage individual performance, and drive continuous improvement.
• Stakeholder Engagement : Skilled at influencing and negotiating with senior stakeholders.
• Analytical Abilities : Proficient in assessing and analysing data and financial information.
• Communication Skills : Excellent written, oral, presentation, and communication skills.
• Problem-Solving : Ability to respond to sudden and unexpected demands with effective solutions.
• Strategic Thinking : Capability to plan over short, medium, and long-term timeframes and adjust plans accordingly.
• Personal Attributes : Empathetic communicator, flexible, adaptable, and able to manage risk positively.

Responsibilities

• Service Delivery : Leading and managing the Complex Care service delivery portfolio to achieve positive outcomes for the people we support.
• Business Strategy : Developing and establishing key relationships to maintain existing business and commission new services.
• Transformation : Championing change, innovation, and continuous improvement within the services.
• People Management : Leading, developing, and motivating your team to create a high-performing group that meets strategic objectives.
• Quality and Compliance : Ensuring services meet all legal, regulatory, and organisational requirements.
• Overseeing the assessment, identification, and availability of appropriate learning interventions, ensuring compliance with all legal, regulatory, contractual, and organisational requirements.
• Managing budgets, driving financial performance, and fostering a culture of positive risk-taking.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager