Head of Commercial Technology, SLM

Chubb•Jersey City, NJ

55d

About The Position

As Chubb’s Head of Small Lower Middle Commercial Insurance Technology, you will partner with the Commercial Insurance CIO to shape and execute technology strategies supporting multiple transformation initiatives in Small Lower Middle Commercial Insurance (SLM CI). You’ll play a key role on the Commercial Insurance Technology and North America Technology leadership teams, overseeing all IT projects and activities—including change, operations, risk, and budget management—across the SLM CI portfolio. Your role will encompass oversight and management of:

Responsibilities

Partner closely with business and Commercial Insurance stakeholders to build alignment and define technology strategy, technology roadmap and execution plans
Foster ongoing communication, negotiate for successful outcomes, deliver clear progress updates, and proactively manage and resolve risks and issues
Manage multiple, concurrent business transformation and technology programs and projects
Deliver projects on time, on budget, ensuring that teams meet business expectations and quality standards
Proactively identify and address issues and risks in a timely manner
Uphold Chubb Project management standards are observed through all project phases
Lead the development of multiple applications, driving alignment with Chubb’s architectural standards and expertly leveraging both agile and waterfall methodologies.
Drive and communicate service level performance across multiple global, regional, and local systems, ensuring operational excellence
Champion ITIL processes—including incident, problem, and change management—while advancing information security (e.g., vulnerability management) and risk management (e.g., currency) initiatives
Lead and motivate diverse, distributed Chubb and partner teams as a key member of the Global Commercial Insurance Technology Leadership team
Own the talent agenda (acquisition, retention) for the Operation and Commercial Insurance technology function
Develop and implement a comprehensive technology strategy that aligns with Chubb's overall business goals
Stay abreast of emerging technologies and industry trends, identifying opportunities to incorporate new tools and techniques
Foster a culture of continuous improvement and innovation
Work closely with other technology leaders to integrate Claims platforms with Chubb’s existing systems and third-party platforms
Collaborate with cross-functional teams to ensure seamless operation and alignment with business objectives
Engage with senior leadership, providing insights and recommendations on the technology strategy that enables the Claims strategy
Manage relationships with external vendors and partners, ensuring they meet Chubb’s standards and deliver value
Engage in a range of approaches to generate solutions, seeking expert inputs and advice to inform negotiating strategy
Pre-empts and avoids conflict across organizations and with senior internal and external stakeholders
Optimize technology management and development processes to improve efficiency and effectiveness
Develop metrics and KPIs and OKRs to measure the success of technology solutions and initiatives
Build and lead a high-performing team, providing mentorship and development opportunities
Foster an inclusive and collaborative environment that encourages creativity and innovation
Act with Integrity
Models the highest standards of ethical behavior and reinforce them in others
Represent the organization in an honest, ethical, and professional way and set an example for others to follow
Promote a culture of integrity and professionalism