Head of Clinical Transformation & Operations

IntusCare

5d•$160 - $190•Remote

About The Position

The Head of Clinical Transformation & Operations is responsible for operational leadership and strategic execution across IntusCare’s clinical service lines including population health, utilization management, and corporate compliance. Reporting to the Chief Population Health Officer (CPHO), this person will drive scalable service delivery operations, oversee day-to-day operational performance and team execution, and serve as a key cross-functional partner to Product and Engineering to translate service line needs into clear technical requirements. This is a highly collaborative role for a strong operator who thrives in fast-paced environments, builds systems that scale, and can represent population health leadership in internal and external settings. The ideal candidate brings deep population health / value-based care experience and strong operational rigor, but is not necessarily a licensed clinician.

Requirements

5+ years of experience in population health, value-based care, managed care, or care delivery operations, ideally supporting complex and frail populations
Proven track record as a strong operator: building workflows, improving systems, and driving execution across teams
Ability to translate operational and clinical concepts into structured requirements and communicate effectively with technical partners (Product/Engineering)
Strong cross-functional collaboration skills and ability to influence without authority
High attention to detail, strong follow-through, and a bias toward action

Nice To Haves

Experience working with or supporting health care models supporting older adults with chronic illness, post-acute, or senior care populations
Experience managing teams and implementing operational cadences (KPIs, dashboards, standups, retros, etc.)
Familiarity with healthcare analytics workflows, care management operations, and/or customer delivery models in healthtech

Responsibilities

Operational Leadership & Execution: Own operational oversight of IntusCare’s population health, utilization management, and compliance clinical service delivery workflows, ensuring consistent, high-quality execution across customers. Develop and continuously improve scalable processes, playbooks and performance expectations for service delivery. Monitor team productivity, workload allocation and operational effectiveness, identifying bottlenecks and driving improvements. Partner closely with the CPHO to ensure day-to-day execution aligns with strategic priorities
Team Leadership: Set clear goals and operational KPIs for individual and team performance. Create operating cadence (weekly/monthly) to keep execution on-track and visible
Cross-Functional Partnership: Act as a key liaison between Population Health / Clinical Operations and Product + Engineering. Translate operational utilization management, compliance and population health needs into clear requirements (workflows, user stories, specs, business rules). Support requirements gathering, prioritization discussions, and functional review sessions. Ensure clinical workflows and operational needs are understood and reflected in product roadmap execution
External Representation: Represent the CPHO and service functions in internal meetings and select external stakeholder conversations as needed. Communicate clearly and credibly with clinical and operational stakeholders at customer organizations (especially PACE leaders). Support relationship-building and ongoing partnership across customers and industry stakeholders
Continuous Improvement & Transformation: Translate strategic initiatives into a practical transformation roadmap (people, process, and tools). Drive operational change management: testing, implementation, adoption, and reinforcement. Bring a systems mindset to scaling: identifying what must be standardized vs. tailored by customer