Head of Client Success

Radix•Scottsdale, AZ

72d

About The Position

About Radix Radix is a fast-growing SaaS company serving the multifamily industry with actionable data and insights. Our values-Curiosity, Resilience, Impact, Courage, and Responsibility-are at the heart of how we operate and grow. At Radix, we believe that exceptional people build exceptional companies, and our Head of Client Success will play a critical role in designing, building, and scaling a world-class client success function that drives client satisfaction, retention, and revenue expansion. Your Impact As the Head of Client Success, you will architect and scale the client success strategy from the ground up, ensuring that our clients derive maximum value from Radix's platform. You will develop and implement scalable processes, build a high-performing team, and establish the foundation for long-term client engagement and retention. Your leadership will be instrumental in shaping the client journey, defining best practices, and driving sustainable growth.

Requirements

5+ years of experience building and scaling Client Success, Account Management, or Client Experience teams within a B2B SaaS environment.
Demonstrated ability to design and implement scalable client success strategies from scratch.
Proven track record of driving retention, NRR, and expansion in a subscription-based model.
Deep familiarity with client health scoring, NPS, and data-driven engagement strategies.
Experience implementing and optimizing client success tools, including Salesforce and automation platforms.
Strong analytical and strategic thinking skills with a data-driven approach to decision-making.
Exceptional leadership and communication skills, with experience building and managing high-performing teams.
Ability to balance big-picture strategy with hands-on execution in a fast-growing, dynamic environment.
Strong problem-solving skills and a proactive, solutions-oriented mindset.

Responsibilities

Develop and execute a scalable, repeatable client success strategy focused on retention, expansion, and long-term value creation.
Build and operationalize a Client Success function that supports rapid growth and evolving client needs.
Define and implement client health scoring models and proactive engagement strategies.
Oversee and refine onboarding programs to ensure clients achieve key milestones and outcomes efficiently.
Establish and manage success metrics to measure and improve team performance and client satisfaction.
Engage directly with mid-market to enterprise clients, ensuring a high-touch and value-driven experience.
Drive the adoption of client success technology (e.g., Salesforce) to enhance automation, reporting, and efficiency.
Act as a strategic advisor to leadership, providing insights and recommendations to improve client experience and business growth.

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