Head of Client Success Sams Club MAP

Sam's Club-posted about 1 year ago
$192,000 - $384,000/Yr
Full-time • Senior
Hoboken, NJ
Merchant Wholesalers, Durable Goods
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As the Head of Client Success at Sam's Club MAP, you will lead a team of over 50 associates to enhance client service and develop advanced sales programs. This role focuses on creating impactful advertising experiences and guiding strategic decisions within one of North America's leading retail media networks. You will report to the VP, GM of Sam's Club MAP and play a crucial role in shaping a dynamic service organization that prioritizes member-first strategies and measurable outcomes.

  • Guide a team of associates to build best-in-class advertising experiences.
  • Develop advanced sales programs and mentor team members.
  • Establish strategic account planning standards and policies.
  • Implement sales forecasting standards and promote new technologies.
  • Coach team members on client service improvement programs.
  • Manage projects to create a client service-focused environment.
  • Define processes for managing client expectations and service delivery.
  • Develop strategies to attract and retain an experienced workforce.
  • Evaluate and approve business strategies with executive leaders.
  • Lead sales activities for the entire product portfolio across multiple segments.
  • Build collaborative alliances with partners and foster a culture of inclusion.
  • Develop strategies for increasing sales through proposals and presentations.
  • Design smooth onboarding processes for clients and manage escalations.
  • Promote a culture of using predictive analytics for business decisions.
  • 15 years' experience with campaign management, media planning, and programmatic operations.
  • 7 years' experience managing large/complex teams across multiple locations.
  • Bachelor's degree in engineering, information technology, business, marketing and sales, or related area and 7 years' experience in relevant fields or 9 years' experience in business management, marketing and sales, omni-channel merchandising, or related area.
  • Experience in end-to-end account management from signed IO to post campaign wrap report.
  • Experience with media planning and strategy from pre-campaign to post-campaign.
  • Understanding of retail media channel mix - on and off platform.
  • Customer service excellence and client-first mentality.
  • Leading cross-functional teams
  • Master's degree in business, marketing and sales, or related area.
  • Health benefits including medical, vision, and dental coverage.
  • Financial benefits including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Short-term and long-term disability coverage.
  • Company discounts and Military Leave Pay.
  • Adoption and surrogacy expense reimbursement.
  • Live Better U education benefit program covering tuition, books, and fees.
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