Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. As a member of Gallagher Bassett Claims & Operations leadership team, the Head of Claims Workforce Optimization & Operational Efficiency Management is responsible for supporting Executive leadership in optimizing, forecasting, and planning workforce capacity and design to meet business objectives. Reporting to EVP - WC, this role will design, oversee and execute management of the staffing and capacity models to ensure alignment with service levels, client requirements, and operational objectives while maintaining a proactive view into business growth and employee satisfaction. In addition, this role will lead initiatives to improve operational processes, identify inefficiencies, and implement procedures to improve productivity using technological tools to streamline processes.