Head of Business Operations - Direct Sales

U.S. Bank National Association•New York, NY

About The Position

Do you thrive in dynamic, competitive markets where clear communication, project management, and sound judgment influence outcomes at every level? If so, the Head of Business Operations role gives you the platform, and the accountability, to drive transformative growth. The Head of Business Operations for our emerging Direct Sales Channel will be instrumental in shaping Elavon’s next era of direct merchant acquisition, advancing growth, elevating performance, and strengthening operational discipline across the organization. Reporting directly to the Head of Direct Sales, this leader will support the execution of strategic initiatives that reinforce channel priorities and drive organizational effectiveness. In this role, you’ll help steer the channel’s strategic direction, champion cross‑functional alignment, and ensure the systems and processes behind our growth remain strong and scalable. Ultimately, this position is essential to accelerating revenue, enhancing performance, and enabling operational excellence in a fast‑moving, highly competitive environment.

Requirements

Bachelor’s degree, or equivalent work experience
Typically, eight or more years of relevant experience
Demonstrates solid leadership, project management, and problem-solving skills, with the ability to collaborate across teams and influence outcomes
Strong organization skills; able to manage multiple high priority projects, initiatives, and deadlines concurrently
Excellent presentation, verbal, and written communication skills to effectively engage with stakeholders across all levels of the organization
Strong data and analytics skills to inform strategic decisions and provide actionable, data-driven feedback
Demonstrated success in developing and launching go-to-market strategies
Ability to work independently as well as collaboratively as a strong team player across all levels of the business
Strong technical skills in excel and other Microsoft office suite of applications
High ethical standards and sound judgment

Responsibilities

Work with Sales Leadership to develop and execute strategic plans that align with the overall Partner Revenue objectives.
Forge strong cross-functional partnerships to champion Direct Sales priorities to accelerate channel growth.
Collaborate on development, commercialization, go-to-market strategies, adoption, and continuous improvement initiatives to unlock new revenue opportunities.
Define Go to Market Projects with objectives, deliverables and intended outcomes for revenue growth.
Develop and maintain detailed project plans, and coordinate with cross-functional teams to ensure delivery timelines are aligned with revenue expectations.
Conduct post-project evaluations to identify lessons learned and recommend improvements.
Track and analyze strategic initiatives, analyze results and trends to identify best practices and areas for improvement.
Optimize Direct Sales path to plan strategies using data to develop performance tracking systems, establish targets and forecasts, and allocation of resources for maximum impact.
Drive continuous improvement and strategic planning by implementing feedback mechanisms, leverage market insights, and develop business cases for new processes, products, and services to support strategic decision-making and enhance sales and partner enablement.

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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