Head of Business Management, Global Operations

BEAZLEY USA SERVICES • West Hartford, CT

355d • $160,000 - $176,000

About The Position

The Head of Business Management for the Global Operations Division is responsible for driving the Group Head of Operations strategic agenda. This role involves working closely with the Group Head of Operations to develop strategic programs and initiatives that support the delivery of Beazley's vision to become a best-in-class, high-performing team. The position includes co-managing the logistics associated with running the Global Operations team, including governance, project work, budget, and communications responsibilities, as well as managing a team of platform Operations Managers.

Requirements

• Excellent leadership skills with the ability to influence and manage a team of senior professionals.
• Strong delivery focus and proactivity.
• Strong business analysis and problem-solving skills.
• Strong coordination and time management skills.
• Excellent interpersonal and communication skills.
• Strategy-minded with the ability to transition from conceptual thinking to practical proposals.
• Commercially astute with negotiation skills.
• Process and change management skills.
• Solid experience in Insurance, preferably in the London Market.
• Knowledge of Underwriting and Claims management at a senior level.
• Experience in project management within a fast-moving environment.
• Experience in client service management within an insurance environment.
• Hands-on experience in team management and people development.
• Experience in implementing process improvement.

Nice To Haves

• Outcome-focused, self-motivated, flexible, and enthusiastic.
• High energy and personal drive.
• Achievement-oriented.
• Good problem-solving skills.
• Strong people management skills.
• Purposeful communicator with strong influencing skills.
• Customer-focused.
• Attention to detail for high quality and accuracy.
• Ability to work with multi-cultural and multi-location teams.
• Team worker as well as able to work on own initiative.
• Flexibility to travel as required.

Responsibilities

• Assist the Group Head of Operations in delivering key responsibilities covering strategy, business planning, projects, resources, and business processes.
• Work with the Head of Operations to develop and implement a strategy for operational excellence across Beazley.
• Provide input into the preparation and delivery of an annual Business Plan.
• Conduct periodic strategic reviews of Operations service offerings to ensure alignment with SLAs and stakeholder expectations.
• Initiate and deliver operations-related and Beazley-wide strategic projects.
• Understand key business requirements by collaborating with the business.
• Plan and execute effective meetings and workshops for the Operations leadership team.
• Undertake analysis to identify opportunities for improving operational excellence.
• Support transformation and change management as required.
• Manage the budgeting process and coordinate recruitment and headcount allocation.
• Coordinate key cross-operations meetings to ensure effective team collaboration.
• Write effective Committee and Board Level updates on behalf of the Head of Operations.
• Help coordinate Beazley's involvement in Lloyd's market initiatives.
• Build knowledge of Beazley's processes and requirements related to risk control.
• Act as the main contact point for Internal Audit and risk management inquiries.
• Support Operations staff in terms of reference, recruitment, deployment, and development.

Benefits

• Attractive base compensation and discretionary performance-related annual bonus.
• Competitively priced medical, dental, and vision insurance.
• Company paid life, short- and long-term disability insurance.
• 401(k) plan with 5% company match and immediate vesting.
• 22 days annual PTO plus paid public holidays.
• Additional PTO purchase available.
• Up to $700 reimbursement towards home office setup.
• Free in-office lunch and travel reimbursement.
• Opportunity to save for and purchase shares of Beazley stock.
• Six months fully paid parental leave.
• Company paid sabbatical up to 12 weeks after 10 years of service.
• Support with exam/study leave and fees for relevant qualifications.
• Up to 2.5 days matched paid leave for volunteering.
• Smart working policy and flexible working culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities