Head of Banking OS Transformation

Backbase•Atlanta, GA

About The Position

Backbase is building a new type of transformation capability focused on redesigning and running banking operations on the Banking OS. This group combines deep banking domain expertise, process intelligence, operational data modelling, and AI agent design to help banks transform customer servicing, payments, disputes, lending, and risk operations into AI-assisted and agentic operating models. The Head of Banking OS Transformation will lead a regional team (EMEA or USA) and work directly with senior bank executives to redesign operating models, implement the Banking OS across multiple domains, and help banks transition from fragmented operations to Unified Frontline operations. This role sits at the intersection of banking operations, platform technology, AI, and large-scale transformation programs. Mission of the Role The mission of this role is: Help banks redesign how banking operations work and implement the Banking OS as the operational control plane across multiple banking domains. This includes: Understanding how the bank operates today Mapping processes, systems, data, and decisions Designing new operating models powered by the Banking OS Designing missions, workflows, and AI agents Rolling out the Banking OS across multiple domains Helping banks move from workflow-based operations to agentic operations

Requirements

15+ years experience in banking operations, consulting, transformation, or banking technology platforms
Deep expertise in at least one banking operations domain
Experience leading large transformation programs at banks
Experience working with C-level banking executives
Strong understanding of banking operating models and processes
Experience with workflow, automation, AI, or digital transformation platforms
Experience in consulting, banking operations leadership, or platform implementation programs