Head of Banking Fraud Operations

About the position

As the head of banking fraud operations, based in Chicago, you will play a critical role in building Adyen's capabilities in this area, with a focus on fraud operations in support of our financial products, such as bank accounts, capital, treasury services and issuing. You are responsible for building and developing a team responsible for fraud detection, investigations, reporting and recovery activities. You will work with your team to identify points of fraud exposure and vulnerability, balancing this with opportunities to reduce false positives, and scaling Adyen's fraud operations.

Responsibilities

• Build, scale, and lead a world-class Fraud Operations team to maximise customer experience whilst combating fraud.
• Establish and track performance through data, so priorities can be adjusted accordingly.
• Be a key source of knowledge regarding fraud.
• Ensure operational excellence through process and controls design, discipline and quality assurance.
• Identify risk factors and trends of potentially fraudulent activity, including the development of trend reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity.
• Build and maintain programs that incorporate best practices and adhere to applicable regulations.
• Drive the vision and strategy for the fraud team.
• Coach and mentor members of the team, and play a key role in their personal and professional development.
• Recruit and retain talent, who can contribute to Adyen and our merchants' growth.
• Be an ambassador of the Adyen Formula.

Requirements

• 8 or more years of experience with fraud prevention, fraud detection and fraud investigation (forensics) and fraud remediation in the banking sector.
• Experience in various jurisdictions is a plus, and understanding the differences and complexities between domestic and cross-border payments is a must.
• Experience within a fintech- or financial services environment is a plus.
• Strong understanding of fraud schemes (identity theft, transaction fraud, phishing, etc) and familiarity with the latest trends in bank frauds.
• Strong understanding with risk management & mitigation (identifying, assessing, and mitigating risks related to fraud, with a focus on digital banking for businesses).
• Strong understanding with fraud investigations, reporting, and recovery processes to minimize financial and reputational damage.
• Familiarity with financial regulations and anti-fraud laws (e.g., AML, KYC, GDPR) in global and multi-jurisdictional environments.
• Capability of growing and leading fraud operational teams, and fostering collaboration between fraud analysts, data analysts, and engineers.
• Ability to inspire a compelling strategy to mitigate and anticipate fraud risks in banking.
• Strong communication skills and ability to align, communicate and implement solutions to combat banking fraud with cross-functional teams.
• Customer centric approach, balancing fraud prevention practices with maintaining a seamless customer experience.
• Strong sense of initiative and self-motivation.

Benefits

• Annual base salary range of $220,000 - $280,000.