Head Of AV Fleet Support Operations
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About The Position
At Uber, providing world-class customer support to riders and driver partners is a core feature of our product experience. Delivering this caliber of support isn't easy - it takes leaders who can understand Uber's operations, adapt to our constantly changing business, and help solve problems where no solution currently exists. We're looking for a Senior Program Leader to lead the Autonomous Vehicles (AV) Fleet Support Operations program. This role will focus on establishing the strategy, planning, and development of AV fleet operations support as a capability that Uber offers. You will work internally across multiple global teams and cross-functional stakeholders to deliver a safe, scalable platform that facilitates remote vehicle assistance. You will help define critical capabilities, refine agent roles, and oversee budget, hiring, and training for multiple international sites. You will be reporting to the Director of Autonomous Vehicles Support within the Community Operations division at Uber. The Global Community Operations organization provides support to Uber Customers, autonomous vehicles, and various partners. Your efforts will produce better outcomes for our customers, enhance safety of operations, and provide scalable and efficient response capabilities for our autonomous vehicles business.
