Head of Applications Engineering

Slip Robotics•Norcross, GA

About The Position

Slip Robotics deploys autonomous loading and unloading robots at customer warehouse and manufacturing sites under a Robotics-as-a-Service (RaaS) model. When a customer signs a contract, someone has to turn that contract into a working installation — site assessed, equipment configured, robots commissioned, customer trained, and system validated. That someone is you. You will build and lead the Applications Engineering function at Slip. This function does not exist today. New customer deployments are currently handled ad hoc by pulling from Service Engineering and field teams — which degrades support for existing customers every time we onboard a new one. That has to stop. You own the entire implementation lifecycle: from the moment Sales hands you a signed contract to the moment Field Service takes over a fully operational, customer-accepted system. You are the person accountable for every new customer's first experience with Slip — and in a market where references drive future sales, that first experience is everything. This is a build-from-scratch role. You will define the playbook, hire the team, and run implementations yourself in the early months while the team scales underneath you. If you've only managed existing processes at scale and haven't built from zero, this isn't the right fit.

Requirements

8+ years leading technology deployment, implementation, or field installation programs across multiple sites and geographies
Demonstrated experience managing concurrent deployment projects with defined timelines and customer acceptance criteria
Track record of building deployment processes and playbooks from scratch — not just operating within existing frameworks
Experience deploying into customer-managed facilities (not just internal operations) where the customer has contractual acceptance standards
Strong project management discipline: timeline management, dependency tracking, risk identification, stakeholder communication
Experience hiring and developing implementation/deployment teams
Comfortable being hands-on — you will personally lead installations in the early months

Nice To Haves

Experience in industrial automation, robotics, warehouse automation, material handling, or heavy equipment deployment
International deployment experience (customs, logistics, cross-border coordination)
Background in companies where the provider owns the equipment post-deployment (RaaS, HaaS, managed services, elevator/escalator installation)
Lean Six Sigma or equivalent process improvement methodology
Supply chain or logistics background that helps you coordinate the deployment pipeline from production through on-site installation
Familiarity with ERP systems (NetSuite preferred) for production and logistics coordination